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- Tasks: Support individuals in managing their Direct Payments and access personalised services.
- Company: Join a dedicated team within Adult Care Financial Services.
- Benefits: Training provided, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and numeracy skills are essential.
- Other info: Great opportunity for career growth in a meaningful role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Trent Bridge House, West Bridgford, NG2 6BJ
Adult Care Financial services are looking for a motivated and enthusiastic individual to work within a small team of Personal Budget Officers as part of our Quality Assurance and Resolutions Team.
Role purpose
The role is focused on informing and supporting people to successfully manage their Direct Payment, enabling them to access flexible, person-centred services and supporting the Department\’s journey to become a strengths-based organisation.
Responsibilities
- Inform and support people to successfully manage their Direct Payment, enabling access to flexible, person-centred services and contributing to the department’s journey to become a strengths-based organisation.
- Audit people’s Direct Payment accounts, requiring numeracy to perform accurate mathematical operations and to process large amounts of detailed financial information at pace.
- Engage regularly with people with varying communication needs and cognition and provide exceptional customer service.
Qualifications/Requirements
- Excellent communication skills with the ability to engage with people with varying communication needs and cognition.
- Good numeracy skills to audit Direct Payment accounts and handle large amounts of financial information accurately and efficiently.
- Passionate about providing exceptional customer service.
- Training will be provided on all aspects of the role.
IND3
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Personal Budget Officer employer: Nottinghamshire County Council
Contact Detail:
Nottinghamshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Budget Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Personal Budget Officer role.
✨Tip Number 2
Practice your communication skills! Since this role requires engaging with people with varying needs, we should role-play scenarios with friends or family. This will help us feel more confident when it comes to real-life interactions.
✨Tip Number 3
Show off those numeracy skills! Brush up on your maths by working through some financial scenarios or using budgeting apps. Being able to demonstrate our ability to handle financial information accurately will set us apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how we align with the department's strengths-based approach.
We think you need these skills to ace Personal Budget Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Personal Budget Officer. We want to see how you can contribute to our team and support individuals in managing their Direct Payments.
Show Off Your Communication Skills: Since this role involves engaging with people with varying communication needs, it’s crucial to showcase your excellent communication skills. Use examples from your past experiences to demonstrate how you've successfully interacted with diverse individuals.
Highlight Your Numeracy Skills: As a Personal Budget Officer, you'll need good numeracy skills to audit Direct Payment accounts. Don’t shy away from mentioning any relevant experience you have with handling financial information or performing mathematical operations accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Nottinghamshire County Council
✨Know Your Numbers
Since the role involves auditing Direct Payment accounts, brush up on your numeracy skills. Be prepared to discuss how you handle financial information accurately and efficiently. Maybe even practice some quick calculations to show you're confident with numbers!
✨Showcase Your Communication Skills
This position requires excellent communication abilities, especially when engaging with people who have varying needs. Think of examples from your past experiences where you've successfully communicated complex information in a clear and supportive way.
✨Demonstrate Customer Service Passion
The job is all about providing exceptional customer service. Prepare to share specific instances where you've gone above and beyond for a customer or client. This will highlight your commitment to helping others and your understanding of person-centred services.
✨Understand the Strengths-Based Approach
Familiarise yourself with the strengths-based approach that the department is aiming for. Be ready to discuss how you can contribute to this journey and support individuals in managing their Direct Payments effectively.
