At a Glance
- Tasks: Engage with customers to recover outstanding debts and resolve disputes effectively.
- Company: Join Nottinghamshire County Council, a local authority making a positive community impact.
- Benefits: Enjoy generous leave, career development, and a supportive, inclusive workplace.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a difference in your community while developing valuable skills in a friendly team.
- Qualifications: GCSEs in English and Maths at grade C or equivalent; IT proficiency required.
The predicted salary is between 24000 - 28000 £ per year.
Nottinghamshire County Council is a local authority dedicated to delivering essential public services, including education, transport, planning, social care, trading standards, and waste management. We are committed to creating a positive impact in our communities and fostering a supportive environment for our employees. Join us as a Non Statutory Debt Recovery Officer within the Chief Executive's department. In this entry-level role, you will play a vital part in collecting outstanding invoices owed to Nottinghamshire County Council from various companies, organisations, and individuals. This is a fantastic opportunity to make a difference while developing your skills in a supportive team.
Key Responsibilities
- Connecting with customers: engage with organisations and individuals to recover outstanding debts.
- Collaborating for solutions: liaise with other services within Nottinghamshire County Council to resolve disputes effectively.
- Escalating issues: identify and escalate cases that require further action to ensure timely resolution.
- Maintaining reputation: uphold the positive reputation of Nottinghamshire County Council while managing sensitive debt-collection matters.
Requirements
- Educational background: GCSEs in English and Maths at grade C or equivalent.
- Understanding of debt: knowledge of non-statutory debt and the types of customers that may incur it.
- IT proficiency: familiarity with IT software packages, including ERP solutions, MS Word, and Excel.
Desired Skills
- Excellent communication: strong listening and speaking skills to convey difficult messages effectively.
- Customer care commitment: dedication to providing excellent service and support to our customers.
- Team player: ability to work collaboratively with colleagues while also being self-motivated.
- Problem-solving mindset: proactive approach to identifying improvements and solutions.
Benefits
- A place to belong: a friendly, inclusive workplace where everyone is valued.
- Career development: opportunities for professional growth and continuous learning.
- Generous leave: healthy work-life balance with generous annual leave and 8 statutory bank holidays.
- Supportive environment: access to wellbeing support and a flexible working environment.
Non Statutory Debt Recovery Officer employer: Nottinghamshire County Council
Nottinghamshire County Council is an excellent employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals looking to grow in their careers. As a Non Statutory Debt Recovery Officer, you will benefit from generous annual leave, professional development opportunities, and a flexible working environment, all while contributing to meaningful public service in the community. Join us to be part of a team that values your contributions and fosters your personal and professional growth.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Non Statutory Debt Recovery Officer
✨Tip Number 1
Get to know the company! Research Nottinghamshire County Council and understand their values and services. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Non Statutory Debt Recovery Officer, you'll need to convey difficult messages effectively. Role-play with a friend or family member to get comfortable with these conversations before your interview.
✨Tip Number 3
Show off your problem-solving mindset! Think of examples from your past experiences where you've identified issues and come up with solutions. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining us at Nottinghamshire County Council and ready to make a difference in the community.
We think you need these skills to ace Non Statutory Debt Recovery Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Non Statutory Debt Recovery Officer. We want to see how you can connect with customers and collaborate for solutions!
Showcase Your Communication Skills:Since excellent communication is key in this role, use your application to demonstrate your ability to convey messages clearly. Share examples of how you've effectively communicated in challenging situations – we love a good story!
Highlight Your Problem-Solving Mindset:We’re looking for someone who can proactively identify improvements and solutions. In your application, mention specific instances where you’ve tackled problems head-on and what the outcomes were. This will show us you’re ready to make a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nottinghamshire County Council
✨Know Your Stuff
Before the interview, brush up on your understanding of non-statutory debt and the types of customers that may incur it. Familiarise yourself with Nottinghamshire County Council's services and how they relate to debt recovery. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice conveying difficult messages clearly and empathetically. You might want to role-play common scenarios with a friend or family member. This will help you feel more comfortable when discussing sensitive topics during the interview.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've approached problems in the past, especially in team settings. Think about times when you identified improvements or solutions. This will demonstrate your proactive approach and ability to collaborate effectively with colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
