At a Glance
- Tasks: Test and implement updates for the Civica UPM system while resolving incidents efficiently.
- Company: Join Nottinghamshire County Council, a friendly and inclusive workplace.
- Benefits: Enjoy flexible working arrangements, generous leave, and professional development opportunities.
- Other info: Embrace a culture of equality, diversity, and inclusion with excellent career growth potential.
- Why this job: Make a real impact in pensions systems while growing your career in a supportive environment.
- Qualifications: Knowledge of LGPS regulations and strong analytical skills are essential.
The predicted salary is between 34434 - 39152 £ per year.
Salary: £34,434 - £39,152 per annum
Type: Permanent
Work pattern: Full Time, 37 hours per week
Work Base: County Hall, West Bridgford, NG2 7QP
Working Arrangements: Hybrid
Competency Framework: Tier 7b
Number of posts: 1
Interview date: 23 July 2026
Closing date: 28 June 2026 23:55
Responsibilities
- Testing and implementing releases to ensure smooth updates and enhancements to the Civica UPM system.
- Incident resolution using ITIL-style processes to resolve incidents and defects efficiently.
- Reporting support, including statutory and ad-hoc reporting, audits and regulatory requirements.
- Data quality improvement through validation and cleansing processes.
- Bulk updates and scheduled jobs to maintain system performance.
- Change management contributions and support future rollouts, such as Portals.
- User support by providing guidance, assistance and dissemination of key information.
- Annual processes such as delivery of Annual Benefit Statements and Pensions Increase updates.
Qualifications
- Knowledge of LGPS regulations and processes.
- Strong analytical skills to assess and improve system performance.
- Proven experience in testing and user support; knowledge of pensions‐related web portals is desirable.
- Technical proficiency with Civica UPM or other LGPS systems and Microsoft Office products.
Candidate Attributes
- Adaptability to changing priorities and processes.
- Stakeholder engagement – ability to build positive relationships with colleagues and stakeholders.
- Team collaboration – a collaborative spirit to work effectively within the team.
- Customer focus – commitment to providing excellent service to the system user base.
Benefits
- Friendly, inclusive workplace where everyone is valued.
- Professional development opportunities for continuous learning and career growth.
- Work‑life balance with flexible working arrangements and generous leave policies.
Nottinghamshire County Council is committed to equality, diversity and inclusion. The council is an equal opportunity employer and holds a Disability Confident designation. We invite applications from all candidates regardless of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation. All full‑time posts are eligible for a job share scheme unless otherwise stated. Applicants can contact the council through the usual application channels for more information. The council encourages a safe and supportive environment for children, young people and vulnerable adults and requires all staff to undergo appropriate safeguarding checks.
Functional Support Officer - Pensions Systems Team employer: Nottinghamshire County Council
Nottinghamshire County Council is an exceptional employer, offering a friendly and inclusive workplace where every employee is valued. With a strong commitment to professional development, flexible working arrangements, and a focus on work-life balance, the council provides meaningful opportunities for career growth while ensuring a supportive environment for all staff.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Functional Support Officer - Pensions Systems Team
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottinghamshire County Council. Understanding their values and work environment can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your experience with testing and user support, especially related to pensions systems, which is key for this role.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples where you've improved system performance or resolved incidents efficiently. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the team dynamics or upcoming projects. This shows your interest and helps you gauge if the role is right for you.
We think you need these skills to ace Functional Support Officer - Pensions Systems Team
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with LGPS regulations and the Civica UPM system. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since strong analytical skills are key for this position, include examples of how you've assessed and improved system performance in your previous roles. We love seeing concrete examples that demonstrate your problem-solving abilities!
Highlight Team Collaboration:This role is all about working together, so share instances where you’ve successfully collaborated with colleagues or stakeholders. We’re looking for that collaborative spirit, so let us know how you’ve built positive relationships in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottinghamshire County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of LGPS regulations and processes. Familiarise yourself with the Civica UPM system, as well as any relevant pensions-related web portals. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Analytical Skills
Be ready to discuss how you've used your analytical skills in previous roles. Think of specific examples where you've assessed and improved system performance or resolved incidents efficiently. This will demonstrate your capability to handle the responsibilities of the Functional Support Officer position.
✨Engage with Stakeholders
Prepare to talk about your experience in building positive relationships with colleagues and stakeholders. Share examples of how you've collaborated within a team and provided excellent customer service. This is key for a role that involves user support and change management.
✨Adaptability is Key
Highlight your ability to adapt to changing priorities and processes. Think of instances where you've successfully navigated changes in your work environment. This will resonate well, especially since the role involves contributions to future rollouts and annual processes.
