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- Tasks: Support users with SAP and Civica UPM, delivering high-quality data insights.
- Company: Join Nottinghamshire County Council's innovative Competency Centre Reporting team.
- Benefits: Competitive salary, hybrid working, comprehensive training, and career development opportunities.
- Why this job: Make a real impact on essential Council services while developing your skills.
- Qualifications: Strong analytical skills, customer service experience, and a proactive approach.
- Other info: Exciting opportunity during a significant transformation with excellent growth potential.
The predicted salary is between 29000 - 34000 £ per year.
Salary: £34,434 - £39,152 per annum
Type of vacancy: Fixed Term
Work pattern: Full Time
Duration (Months): 18
Hours per week: 37
Work Base: County Hall, West Bridgford, NG2 7QP
Working Arrangements: Hybrid
Competency Framework: Tier 7b
Number of posts: 1
Closing Date: 25 January 2026 23:55
We are looking for a dedicated and adaptable individual to join our Competency Centre Reporting team. This role supports users of SAP and Civica Universal Pensions Management systems (UPM), focusing on delivering high-quality data insights through Business Intelligence (BI) reporting. Your work will help to drive performance across the Council’s Finance, HR, and Pensions services. You will be part of the Competency Centre Reporting team; one of four specialist teams within the Competency Centre, which sits under the Business Services Centre. Together, we manage the Council’s SAP ERP system, Civica UPM Pensions, and related systems. As a Reporting Analyst, you will contribute to the design, support, and maintenance of the end-to-end reporting architecture for SAP and Pensions users. This includes data extraction, transformation, and report delivery; using tools, data sources, and environments that enable effective BI reporting.
Key Responsibilities
- Provides responsive support to SAP and Civica UPM users, resolving reporting related queries and issues.
- Collaborate with stakeholders to identify reporting needs, and translate them into actionable insights.
- Support system upgrades, testing, and the implementation of new features or modules.
Candidate Requirements
- Excellent customer service skills, with the ability to work independently whilst adhering to established procedures.
- Effective communication and collaborative teamwork abilities.
- A proactive and flexible approach, with a commitment to continuous learning and improvement.
- Strong analytical, problem-solving, and ICT skills.
- Experience of providing data insights, to support business operations.
This is a key role that makes a real impact on essential Council services. Comprehensive support and training will be provided to ensure your success. The Council is presently engaged in a significant initiative to implement a new SAP system, heralding a period of substantial transformation and progress. Joining our organisation at this time presents an exceptional opportunity to contribute to the future development of our services and to create a lasting impact for years to come.
The Council operates a hybrid working model, combining remote and office-based work. The formal base is in West Bridgford, Nottingham. Some occasional out-of-hours work (evening/weekend) will be required. A substantial amount of the first 3 months (induction/onboarding) is anticipated to be office-based work onsite at our County Hall and/or Trent Bridge House offices in West Bridgford.
For more information or an informal discussion about this role, please contact Nigel Carlisle, Competency Centre Team Manager at nigel.carlisle@nottscc.gov.uk or 0115 9773809. This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Functional Support Officer employer: Nottinghamshire County Council
Contact Detail:
Nottinghamshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Support Officer
✨Tip Number 1
Get to know the company! Research Nottinghamshire County Council and their recent initiatives, especially around the new SAP system. This will help you tailor your conversations and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your communication skills! Since this role involves collaborating with stakeholders, being able to clearly articulate your thoughts and ideas is crucial. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in the past, particularly related to data insights or BI reporting. This will demonstrate your analytical abilities and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact from day one.
We think you need these skills to ace Functional Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SAP and Civica UPM systems. We want to see how your skills align with the role of Functional Support Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since this role involves providing support to users, it’s crucial to demonstrate your excellent customer service abilities. Share examples of how you've resolved issues or improved user experiences in previous roles – we love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Nottinghamshire County Council
✨Know Your BI Tools
Familiarise yourself with the SAP and Civica UPM systems before the interview. Understand their functionalities and how they relate to Business Intelligence reporting. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues or collaborated with stakeholders to meet their needs, as this is crucial for the Functional Support Officer role.
✨Demonstrate Analytical Thinking
Be ready to discuss your analytical and problem-solving skills. Think of specific instances where you've used data insights to drive business operations. This will help illustrate your capability to contribute effectively to the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the upcoming SAP system implementation. This shows your genuine interest in the position and helps you understand how you can make a meaningful impact within the team.
