At a Glance
- Tasks: Provide exceptional customer care and manage complaints with empathy and understanding.
- Company: Join Nottinghamshire County Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Hybrid working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while growing your skills.
- Qualifications: Strong customer service skills and experience in handling complaints.
The predicted salary is between 25583 - 26403 £ per year.
Salary £25,583 - £26,403 per annum
Type of vacancy: Fixed Term
Work pattern: Full Time
Duration: 24 Months
Hours per week: 37
Work Base: County Hall, West Bridgford, NG2 7QP
Working Arrangements: Hybrid
At Nottinghamshire County Council, we are dedicated to serving our community with compassion and care. We believe in creating a supportive environment where everyone feels valued and empowered. Join us in making a difference in the lives of those we serve!
As a Complaints & Information Support Officer, your key responsibilities will include:
- Customer Care: Delivering exceptional front-line service to all visitors and callers at County Hall.
- Information Management: Supporting the management of statutory and non-statutory complaints, Freedom of Information requests, and Data Subject Access requests.
- Guidance Provider: Offering advice and guidance to customers and colleagues on services, policies, and processes, including complex queries.
- Administrative Support: Assessing, logging, and acknowledging customer contacts, ensuring all enquiries are directed to the appropriate procedures.
To Thrive In This Role, You Should Possess:
- A strong understanding of customer service principles.
- Experience in handling complaints and information requests.
- Proficiency in IT and administrative tasks.
- Knowledge of relevant legislation, including GDPR and FOIA.
We Are Looking For Candidates Who Demonstrate:
- Empathy and Understanding: Ability to handle emotionally challenging situations with care.
- Communication Skills: Clear and effective communication with customers and colleagues.
- Problem-Solving Abilities: A proactive approach to resolving issues and providing solutions.
- Team Spirit: A collaborative mindset, working well within a team to achieve common goals.
At Nottinghamshire County Council, We Offer:
- A Place to Belong: A friendly, inclusive workplace where everyone is valued.
- Professional Development: Opportunities for continuous learning and growth.
- Work-Life Balance: Flexible working arrangements to support your lifestyle.
- Generous Leave: A supportive environment that prioritises your well-being.
This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Complaints & Information Support Officer employer: Nottinghamshire County Council
Nottinghamshire County Council is an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As an Approved Mental Health Professional at Sherwood Oaks Hospital, you will benefit from a hybrid working arrangement, competitive salary, and opportunities for professional development, all while making a meaningful impact in the community.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Information Support Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottinghamshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottinghamshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints & Information Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottinghamshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Nottinghamshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottinghamshire County Council!
How to prepare for a job interview at Nottinghamshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
