Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients by managing complaints and coordinating responses with the team.
- Company: Join Nottingham University Hospitals, a leading healthcare provider with over 19,000 staff.
- Benefits: Enjoy personal development opportunities and a diverse, supportive work environment.
- Why this job: Make a real impact in patient care while developing your skills in a dynamic team.
- Qualifications: Strong organisational skills, effective communication, and proficiency in Microsoft applications required.
- Other info: We encourage applications from diverse backgrounds to enhance our team.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a job where you can support patients, their relatives, friends and carers in giving feedback and play an integral role in the smooth running of our service? The Patient Experience & Engagement Team are looking to recruit a Complaints Administrator to support our Complaints, PALS and Patient Experience functions.
You will be responsible for coordinating the flow of complaints and responses to the Complaints and Executive Teams. You will organise meetings, attending to take minutes when needed. There will be a need to use several different systems to raise purchase orders. Filing and other general administration duties will be part of this varied role.
The requirements of the job will involve communication in writing, telephone and email. You may receive contact from service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you.
Within this role, you will be able to demonstrate your excellent administration experience, organisation and high level typing skills. If you can multi-task and have the ability to engage, listen and work pro-actively, be a team-player working to set timescales, we can offer you support and training in a great team.
- You will have exceptional organisational skills.
- The ability to take notes, type agendas and proof read documents.
- Be flexible, able to multi-task and work to short deadlines when required.
- Act professionally and be able to communicate effectively with Trust staff and external agencies.
- Able to maintain databases with a good working knowledge of Microsoft applications.
- Confident in arranging meetings and providing diary management.
- Take responsibility for filing and archiving of documents which will contain information of a sensitive nature.
- Maintaining confidentiality at all times.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
For further details / informal visits contact: Name: Joanne Hawkins Job title: Complaints & PALS Lead Email address: joanne.hawkins14@nhs.net Telephone number: 01159249924 Ext. 82319
Complaints Administrator employer: Nottingham University Hospitals NHS Trust
Contact Detail:
Nottingham University Hospitals NHS Trust Recruiting Team
joanne.hawkins14@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Administrator
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly how complaints are handled within NHS Trusts. Understanding the processes and regulations can give you an edge in interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios where you might need to show empathy and sensitivity can prepare you for real-life situations in the role.
✨Tip Number 3
Get comfortable with Microsoft applications, as you'll be using them frequently. Consider taking a quick online course to brush up on your skills, particularly in Excel and Word, which are essential for administration tasks.
✨Tip Number 4
Network with current or former employees of Nottingham University Hospitals NHS Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Complaints Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Complaints Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your administrative experience, organisational skills, and proficiency in Microsoft applications. Include specific examples of how you've handled complaints or sensitive information in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting patients and your ability to communicate effectively. Highlight your empathy and sensitivity, as well as your experience in managing multiple tasks under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Complaints Administrator.
How to prepare for a job interview at Nottingham University Hospitals NHS Trust
✨Show Empathy and Compassion
As a Complaints Administrator, you'll be dealing with upset or challenging service users. Demonstrating empathy and compassion during the interview will show that you understand the importance of these qualities in the role.
✨Highlight Your Organisational Skills
This role requires exceptional organisational skills. Be prepared to discuss your experience in managing multiple tasks, coordinating meetings, and maintaining databases. Use specific examples to illustrate your abilities.
✨Familiarise Yourself with Relevant Systems
Since the job involves using various systems for raising purchase orders and maintaining records, it’s beneficial to mention any relevant software or systems you’ve used in previous roles. This shows your readiness to adapt quickly.
✨Prepare for Communication Scenarios
Effective communication is key in this position. Think about how you would handle difficult conversations or provide clear information to colleagues and service users. Practising these scenarios can help you feel more confident during the interview.
