At a Glance
- Tasks: Welcome visitors and ensure a smooth operation at Nottingham Playhouse.
- Company: Join the award-winning Nottingham Playhouse, a leading UK theatre.
- Benefits: Enjoy free theatre tickets, discounts, enhanced leave, and social events.
- Other info: Flexible shifts in a dynamic environment with growth opportunities.
- Why this job: Be the friendly face of a vibrant theatre and make a real impact.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Stage Door Keeper, you'll be the welcoming face of Nottingham Playhouse for artists, staff, visiting companies and contractors. You'll play a vital role in keeping our building safe, secure and running smoothly, while helping to create an exceptional experience for everyone who comes through our Stage Door.
About the Role
The Stage Door is the operational heart of Nottingham Playhouse. Working as part of our Facilities & Buildings team, you'll be responsible for welcoming visitors, maintaining building security, coordinating communications and supporting the day-to-day operation of one of the UK's leading producing theatres.
Key responsibilities include:
- Welcoming staff, visiting companies, contractors and guests to Nottingham Playhouse.
- Managing the Stage Door reception, telephone, email inbox and tannoy system.
- Maintaining secure access to the building through visitor management, keys, fobs and company vehicle procedures.
- Monitoring CCTV and reporting any security or safety concerns promptly.
- Supporting the Facilities & Buildings team with compliance checks, including First Aid equipment and defibrillator audits.
- Receiving and distributing deliveries across the organisation.
- Assisting with fire safety procedures, alarm testing and emergency arrangements.
- Carrying out opening and closing procedures when required.
- Maintaining a professional, tidy and welcoming Stage Door environment at all times.
About You
We're looking for someone who enjoys helping people and takes pride in delivering excellent service. You'll be someone who:
- Has excellent communication and customer service skills.
- Remains calm and professional in a busy environment.
- Is organised and able to prioritise a variety of tasks.
- Can work independently while being part of a wider team.
- Demonstrates good attention to detail and follows procedures carefully.
- Is comfortable using email, telephones and basic IT systems.
- Understands the importance of confidentiality, security and health and safety.
- Is flexible and available to work evenings, weekends and Bank Holidays as required.
Experience within a customer service, reception, security or facilities environment would be beneficial, although training will be provided for the right candidate.
Why Join Nottingham Playhouse?
Awarded The Stage Theatre of the Year 2025, Nottingham Playhouse is one of the UK's leading producing theatres, creating bold, exciting theatre that inspires audiences and communities across Nottingham and beyond. We're proud to be a charity, a Theatre of Sanctuary and a Disability Confident employer, committed to creating an inclusive workplace where everyone belongs. As part of our team you'll enjoy:
- Free and discounted theatre tickets
- Free Playhouse Pass membership
- Discounts at our bars
- Enhanced annual leave with service
- An additional day off for your birthday
- Enhanced company sick pay
- Staff social events
- Pension scheme
- Cycle to Work scheme
- Learning and development opportunities
- A relaxed and welcoming working environment
Terms
- Salary: £12.71 per hour
- Contract: Casual, zero-hours
- Hours: Shifts offered as required via RotaCloud. Due to the nature of the role, evening, weekend and Bank Holiday working will be required.
- Location: Nottingham Playhouse
- Closing Date: Saturday 1 August 2026 (11.59pm)
- Interviews: Week commencing 10 August 2026 (subject to change).
Diversity, Inclusion and Access
Nottingham Playhouse is committed to creating a workforce that reflects the diverse communities we serve. We actively encourage applications from people of all backgrounds and are proud to be a Disability Confident employer. We particularly welcome applications from people from the Global Ethnic Majority and Disabled people. Applicants who declare as being from the Global Ethnic Majority and/or Disabled and who meet the minimum criteria for the role will be guaranteed an interview. If you require this information in an alternative format, would like support completing your application or need reasonable adjustments during the recruitment process, we'd be delighted to help.
Stage Door Keeper in Nottingham employer: NOTTINGHAM PLAYHOUSE
Nottingham Playhouse is an exceptional employer, offering a vibrant and inclusive work culture where creativity thrives. As a Stage Door Keeper, you'll be part of a dedicated team in one of the UK's leading theatres, enjoying benefits like free theatre tickets, enhanced annual leave, and opportunities for personal growth. With a commitment to diversity and community engagement, working here means contributing to a welcoming environment that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Stage Door Keeper in Nottingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at NOTTINGHAM PLAYHOUSE and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Stage Door Keeper in Nottingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at NOTTINGHAM PLAYHOUSE that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at NOTTINGHAM PLAYHOUSE.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at NOTTINGHAM PLAYHOUSE get a sense of who you are beyond your experience!
How to prepare for a job interview at NOTTINGHAM PLAYHOUSE
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at NOTTINGHAM PLAYHOUSE and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
