At a Glance
- Tasks: Create memorable experiences for audiences at Nottingham Playhouse this festive season.
- Company: Join the award-winning Nottingham Playhouse, a leading theatre in the UK.
- Benefits: Enjoy free tickets, discounts, social events, and professional development opportunities.
- Other info: Flexible hours, including evenings and weekends, with a focus on inclusivity.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Passion for customer service; experience in hospitality is a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
Join our Customer Experience team this festive season. Nottingham Playhouse is looking for friendly, enthusiastic and reliable Seasonal Customer Experience Assistants to help us deliver an outstanding experience for our audiences and visitors.
As a Customer Experience Assistant, you’ll be at the heart of the action, helping to create a warm, welcoming and memorable experience for everyone who comes through our doors. Working across our Food & Beverage and Audience teams, you could be serving customers at our bars and kiosks, helping audiences find their seats, checking tickets, selling programmes and merchandise, answering questions or supporting the safe and smooth running of performances and events. This is a varied, hands-on role where no two shifts are quite the same.
About the role
You’ll work as part of our Customer Experience team across the public areas of Nottingham Playhouse, helping us to deliver excellent customer service while maintaining high standards of safety, presentation and hospitality. Your responsibilities will include:
- Welcoming visitors and providing friendly, inclusive and professional customer service.
- Serving food and drinks across our bars, kiosks and hospitality events.
- Supporting audiences entering and leaving the auditorium, including checking tickets and assisting with seating.
- Providing information and responding to customer enquiries.
- Selling programmes, merchandise and confectionery.
- Operating tills, EPOS and card payment systems accurately.
- Preparing, restocking and maintaining our Food & Beverage areas.
- Helping to maintain clean, safe and welcoming public spaces.
- Supporting audience safety and emergency procedures.
- Working collaboratively with colleagues to make sure performances, events and hospitality activities run smoothly.
About you
We’re looking for people who enjoy working with the public and are passionate about providing a great customer experience. You’ll ideally have previous experience in a customer-facing or hospitality environment, although experience within theatre, events or leisure is desirable rather than essential. You’ll be:
- A confident communicator with a warm and professional approach.
- Friendly, reliable and positive, including when things get busy.
- Comfortable working as part of a team.
- Flexible and happy to move between bar, kiosk and auditorium duties.
- Able to follow procedures and work safely and responsibly.
- Committed to providing an inclusive and welcoming experience for everyone.
- Available to work flexibly, including evenings, weekends and Bank Holidays.
- Experience using tills or EPOS systems and handling cash would be beneficial.
We recognise that people develop their skills and experience in different ways. You do not need to have every skill listed in the Person Specification, but you should be able to demonstrate your potential to learn and develop with appropriate training and support.
About Nottingham Playhouse
We create theatre that’s bold, thrilling and proudly made in Nottingham. Awarded Theatre of the Year 2025 at The Stage Awards, Nottingham Playhouse is one of the country’s leading producing theatres. We create a range of productions throughout the year, from timeless classics and innovative family shows to adventurous new commissions. We want our theatre to be a space where everyone feels they belong. We use our stage to tell diverse stories that reflect our city, deliver wide-reaching participation programmes across our communities and support the next generation of theatre-makers through our Amplify programme.
Staff benefits
Benefits of working at Nottingham Playhouse include:
- Free and/or discounted tickets for performances, including Press Nights.
- Free Playhouse Pass membership.
- Discounts on our bars offer.
- Staff social events.
- Discounted travel on Nottingham City Transport buses.
- Discounted parking at Mount Street and St James NCP.
- Cycle to Work scheme.
- Training and professional development opportunities.
Diversity, Inclusion and Access
Nottingham Playhouse is committed to equality of opportunity and to creating a workforce that is representative of the diverse communities we work with. We believe that theatre belongs to everyone and want to make sure everyone has the opportunity to be involved. We actively encourage applications from the Global Ethnic Majority and Disabled people. Applicants who declare as being from the Global Ethnic Majority and/or as Disabled will be guaranteed an interview for workforce vacancies where they meet the minimum criteria set out in the Person Specification. We are a Disability Confident employer and are happy to discuss reasonable adjustments to make our recruitment process accessible. We are also part of the Parents and Carers in Performing Arts (PiPA) campaign and welcome applications from people with caring responsibilities and anyone looking for a positive work/life balance.
If you require the recruitment information in an alternative format, support completing your application, or an alternative way to apply, please contact recruitment@nottinghamplayhouse.co.uk or call our Stage Door on 0115 947 4361.
How to apply
Please complete the Nottingham Playhouse online application form, explaining how your skills, experience and potential meet the requirements outlined in the Job Description and Person Specification. Please provide examples of what you have previously done and tell us why you are enthusiastic about joining Nottingham Playhouse. Applications will be anonymised during the shortlisting process to help eliminate conscious and unconscious bias.
Closing date: Sunday 20 September 2026 at 11.59pm
Interviews: Week commencing 5 October 2026
We look forward to hearing from you.
Seasonal Customer Experience Assistants in Nottingham employer: Nottingham Playhouse
Nottingham Playhouse is an exceptional employer, offering a vibrant work culture where creativity and inclusivity thrive. As a Seasonal Customer Experience Assistant, you'll enjoy benefits such as free tickets to performances, professional development opportunities, and a supportive environment that values diversity. Join us in delivering memorable experiences while being part of a team that celebrates the arts in the heart of Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Experience Assistants in Nottingham
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Nottingham Playhouse.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Nottingham Playhouse.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Nottingham Playhouse.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Nottingham Playhouse!
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Nottingham Playhouse, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Nottingham Playhouse!
How to prepare for a job interview at Nottingham Playhouse
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Nottingham Playhouse that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Nottingham Playhouse during this peak time and how you can be an asset to their team.
