At a Glance
- Tasks: Lead a team to create an unforgettable visitor experience at a cultural venue.
- Company: Exciting cultural venue in the UK focused on inclusivity and sustainability.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in visitor experiences while managing vibrant F&B operations.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Join a passionate team and enjoy a dynamic work environment.
The predicted salary is between 30000 - 32000 £ per year.
A cultural venue in the UK is seeking a Customer Experience Manager to lead its Front of House and commercial operations. The ideal candidate will ensure an inclusive and welcoming visitor experience while driving income through effective management of Food & Beverage operations.
Responsibilities include:
- Leading a high-performing team
- Managing duty operations
- Championing sustainability and inclusion practices
This permanent, full-time role requires flexibility to work evenings and weekends and offers a competitive salary range of £30,000 to £32,000 annually.
Guest Experience Lead – Theatre Front of House & F&B in Nottingham employer: NOTTINGHAM PLAYHOUSE
Contact Detail:
NOTTINGHAM PLAYHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead – Theatre Front of House & F&B in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the theatre and hospitality industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer experience shine through. Share stories about how you've created inclusive environments or improved service – it’ll make you stand out from the crowd.
✨Tip Number 3
Research the venue! Familiarise yourself with their mission, values, and recent projects. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers. Don’t miss out!
We think you need these skills to ace Guest Experience Lead – Theatre Front of House & F&B in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating amazing visitor experiences shine through. We want to see how you can make our venue a welcoming place for everyone!
Highlight Relevant Experience: Make sure to showcase any previous roles where you've led teams or managed operations, especially in hospitality or cultural settings. We love seeing how your background aligns with our mission!
Emphasise Sustainability and Inclusion: Since we value sustainability and inclusion, mention any initiatives or practices you've implemented in past roles. Show us how you can champion these values at our venue!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NOTTINGHAM PLAYHOUSE
✨Know the Venue Inside Out
Before your interview, make sure you research the cultural venue thoroughly. Understand its mission, values, and any recent events or initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your ability to motivate others and create an inclusive atmosphere.
✨Emphasise Customer-Centric Strategies
Think about specific strategies you've implemented to enhance customer experience, particularly in Food & Beverage operations. Be ready to discuss how you can drive income while ensuring visitors feel welcomed and valued.
✨Discuss Sustainability and Inclusion
Given the role's focus on sustainability and inclusion, come prepared with ideas on how to champion these practices in a front-of-house setting. Share any relevant experiences that demonstrate your commitment to these values.
