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- Tasks: Welcome visitors, sell tickets, and handle enquiries at Nottingham Playhouse.
- Company: Nottingham Playhouse is a leading theatre known for diverse productions and community engagement.
- Benefits: Enjoy discounts, enhanced holiday, free tickets, and a relaxed work environment.
- Why this job: Join a celebrated team making a real impact in the community and the arts.
- Qualifications: Confident, approachable, with great customer service and IT skills required.
- Other info: Part-time role with flexible shifts; perfect for students or those seeking a creative environment.
Overview
Nottingham Playhouse is seeking two friendly and motivated Box Office & Welcome Assistants to join our team delivering an outstanding customer experience. We want our theatre to be a space where everyone feels they belong and our shows, productions and participation and Amplify programmes reach widely into our city and community.
As one of the first points of contact for our visitors and customers, you’ll provide a warm welcome, sell tickets and memberships, support donations and provide accurate information about Nottingham Playhouse and our activities.
You’ll work as part of a rota-based team handling in person, phone and email enquiries and sales via our Spektrix box office system. You’ll also support the administration of group and school bookings and access requirements and ensure every customer has a positive experience with Nottingham Playhouse.
If you are a confident and approachable team player with excellent customer service and IT skills, we would love to hear from you.
Role Details
This is a part-time, permanent role primarily working shifts Monday to Saturday, with occasional Sundays as required. There are two posts available, working either 18 or 15 hours per week on average, typically over 3 days.
Responsibilities
- Provide a warm welcome to visitors and customers at the box office and welcome desk.
- Sell tickets and memberships; support donations and provide accurate information about Nottingham Playhouse and activities.
- Handle enquiries and sales via Spektrix box office system (in person, phone and email).
- Support administration of group and school bookings and access requirements.
- Contribute to delivering a positive experience for every customer.
Why Join Us
Awarded Theatre of the Year 2025 in The Stage awards, Nottingham Playhouse is one of the country’s leading producing theatres. We are renowned for creating ambitious and diverse productions, many of which tour across the UK and transfer to the West End and Broadway.
We are committed to belonging and telling diverse stories that reflect our city. Our wide-reaching participation programmes create life-changing experiences for our community and we support the next generation of theatre-makers in the East Midlands through our Amplify programme. We are a registered charity and the funds we raise help us reach as many people as possible to create lasting memories.
Benefits
- Cycle to Work scheme
- Discounted travel and parking
- Discounts on our bars offer
- Enhanced holiday entitlement and company sick pay, plus an extra day off on your birthday
- Free and/or discounted tickets plus free Playhouse Pass membership
- Relaxed working environment and staff social events
- Training & professional development opportunities
- And more
Apply & Accessibility
For more information about the role and working at Nottingham Playhouse, please download the Job Pack opposite.
Nottingham Playhouse is committed to diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is underrepresented in certain communities and we are taking positive action for equal opportunities through the recruitment process.
We would like to help you participate fully in the application process. If you would like this pack in an alternative format, require support to complete your application, or would like an alternative way to apply, please contact us at recruitment@nottinghamplayhouse.co.uk or ring our Stage Door on 0115 947 4361. Please leave a message with your full name, contact information, your address (if you need paperwork posting to you) and details of your request.
Closing date: Sunday 21 September 2025 (end of day)
Interviews: Week commencing 29 September 2025 (may be subject to change)
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Box Office & Welcome Assistant employer: Nottingham Playhouse Trust Ltd
Contact Detail:
Nottingham Playhouse Trust Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office & Welcome Assistant
✨Tip Number 1
Familiarise yourself with the Spektrix box office system before your interview. Understanding how it works will not only boost your confidence but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Research Nottingham Playhouse's current productions and community programmes. Being knowledgeable about their offerings will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your customer service skills by role-playing common scenarios you might encounter at the Box Office. This will prepare you for handling inquiries and sales effectively, showcasing your ability to provide a warm welcome.
✨Tip Number 4
Network with current or former employees of Nottingham Playhouse if possible. They can provide insights into the work culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Box Office & Welcome Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Box Office & Welcome Assistant position. Tailor your application to highlight relevant experience and skills that match what Nottingham Playhouse is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and the arts. Mention any previous experience in similar roles, your ability to work as part of a team, and how you can contribute to creating a welcoming environment for visitors.
Highlight Relevant Skills: Make sure to emphasise your IT skills, particularly any experience with ticketing systems like Spektrix. Also, showcase your communication skills and ability to handle enquiries effectively, whether in person, over the phone, or via email.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Nottingham Playhouse Trust Ltd
✨Show Your Customer Service Skills
As a Box Office & Welcome Assistant, you'll be the first point of contact for visitors. Make sure to highlight your previous customer service experience and share specific examples of how you've provided excellent service in the past.
✨Familiarise Yourself with Nottingham Playhouse
Do some research on Nottingham Playhouse, its productions, and community programmes. Being knowledgeable about the theatre will not only impress the interviewers but also show your genuine interest in the role and the organisation.
✨Practice Using Spektrix
Since you'll be using the Spektrix box office system, it’s a good idea to familiarise yourself with it beforehand. If you can, find online resources or tutorials to get a basic understanding of how it works, as this will demonstrate your initiative and readiness.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the theatre's future projects. This shows that you're engaged and serious about contributing to Nottingham Playhouse.