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- Tasks: Assist customers with ticket purchases and provide top-notch service at Nottingham Forest Football Club.
- Company: Join Nottingham Forest Football Club, a vibrant community celebrating diversity and passion for football.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to be part of matchday excitement.
- Why this job: Perfect for those who love sports and want to enhance customer experiences in a fun atmosphere.
- Qualifications: Customer service experience and strong communication skills are essential; computer literacy is a plus.
- Other info: This role promotes inclusivity and requires a DBS check for safeguarding purposes.
Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Ticketing
Reporting to: Ticket Office Assistant Manager
Closing Date For Applications: 1st August 2025
About the Role:
Provide first class service to customers and supporters purchasing tickets both in person and over the phone for all Club football fixtures and events by delivering a level of customer service which exceeds the customer’s experience, increases ticket sales and maximises revenue.
Key Tasks and Responsibilities:
- Deliver a first class level of customer experience to all supporters purchasing tickets for Nottingham Forest Football Club fixtures.
- Undertake sales of match tickets, season cards, membership and other ancillary products promoted by the Club, including but not limited to matchday sales.
- Undertakes all necessary checks to ensure all concessionary and disabled tickets are sold correctly and customer needs are identified and recorded as required.
- Identify opportunities to up-sell products with every customer interaction.
- Contribute to the full spectrum of face to face, telephone and administrative activities required to ensure that the ticketing function runs smoothly at all times.
- Participate in all Ticketing-led matchday activities including front of house and telesales, ticket collections and “Here to Help” customer service activities in and around the stadium footprint.
- Ensure all customer records are kept accurately and up to date.
- Undertake other ad hoc tasks which are not necessarily restricted to the ticketing operation.
What are we looking for:
- Previous customer service experience in a fast-paced environment with a flexible, customer-first approach
- Previous experience of computerised ticketing systems
- Highly computer literate with a good grasp of MS Word and Excel
- Strong communication skills and a highly professional manner
- Well organised and able to prioritise
- Good command of English, spoken and written
- Proactive, self-motivated and resilient, confidence to work independently and as part of a team
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment. #J-18808-Ljbffr
Ticket Office Assistant (Casual) employer: Nottingham Forest
Contact Detail:
Nottingham Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Office Assistant (Casual)
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club's history and values. This knowledge will not only help you connect with customers but also demonstrate your passion for the club during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider volunteering or taking on temporary roles that require you to handle customer inquiries efficiently, as this experience will be invaluable when working at the ticket office.
✨Tip Number 3
Get comfortable with using computerised ticketing systems. If you have access to similar software, take the time to learn its features, as being tech-savvy will give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of Nottingham Forest Football Club. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Ticket Office Assistant (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any previous roles where you handled ticket sales or worked with computerised ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Key Skills: In your application, clearly outline your strong communication skills, proficiency in MS Word and Excel, and your ability to work both independently and as part of a team. These are crucial for the Ticket Office Assistant role.
Show Your Enthusiasm: Express your enthusiasm for working with Nottingham Forest Football Club. Mention your understanding of their commitment to diversity and safeguarding, and how you align with their values.
How to prepare for a job interview at Nottingham Forest
✨Showcase Your Customer Service Skills
Since the role requires providing first-class service, be prepared to share specific examples of how you've excelled in customer service roles. Highlight any experiences where you went above and beyond to meet customer needs.
✨Familiarise Yourself with Ticketing Systems
If you have experience with computerised ticketing systems, mention it during the interview. If not, do some research on common systems used in ticket sales to demonstrate your willingness to learn and adapt.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or resolve conflicts with customers.
✨Emphasise Your Teamwork and Flexibility
This position requires working both independently and as part of a team. Share examples of how you've successfully collaborated with others in a fast-paced environment and your ability to adapt to changing situations.
