Safety Steward (Casual)

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety & Security

Reporting to: Steward Resourcing and Training Lead

About the Role:

The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event and to provide a direct and ongoing interaction between them and the grounds Safety Management Team. Stewards should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.

The main duties of most stewards are:

• To assist with the circulation of spectators and prevent overcrowding
• To understand your responsibilities towards the health and safety of all spectators, visitors and staff
• To reduce the likelihood and incidence of disorder
• To provide the means to investigate, report and take early action in an incident
• Clear understanding of Club emergency procedures and coded messages
• Delivering excellent customer service

Stewards are expected to enforce breaches of ground regulations, but not be routinely involved in searching or carrying out ejections, as these are roles a Supervisor or specially trained stewards will perform. No previous experience is required as full training will be provided.

Key Tasks and Responsibilities:

• Attend the Stadium at given dates and times as directed by the Stewarding Services Lead
• Not to leave the stadium after registering your attendance until completion of your duties as directed by the Safety Management Team
• Attend pre-event briefings and ensure all information is understood and what your role entails as well as your areas of responsibility
• To be responsible for the safety, care, comfort, and well-being of spectators within a designated area at all times
• Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor or a member of the Safety Management Team
• Assist spectators in locating their seats by active engagement and ticket checks
• Prevent overcrowding by ensuring crowd limits for your area of responsibility are complied with
• Ensure gangways, vomitories, exits and evacuation routes always remain clear of persons and obstructions
• Where necessary assist in diverting spectators to other areas of the ground to prevent overcrowding
• Immediately report to a Supervisor, Head Steward or a member of the Safety Management Team, occurrences of persons climbing gates, fences, external walls or other structures within the confines or the perimeter of the ground
• Monitor the crowd for signs of distress or overcrowding and act in accordance with Club procedures
• Identify and investigate any incident or occurrence amongst spectators and report your findings to a Supervisor
• Be aware of the location of, and if suitably trained, be able to operate fire-fighting equipment effectively
• Be aware of locations of first aid rooms and other first aid equipment retained elsewhere in the Stadium
• Be willing to be trained in basic lifesaving skills
• Be fully conversant with any methods/messages or signals used to alert staff that an emergency has arisen
• Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to a Supervisor or a member of the Safety Management Team
• To carry out all instructions given by the Safety Officer, through the management structure and to promptly comply with any instruction given in an emergency by a Police Officer
• Report to a supervisor any damage, defect or hazard which is likely to pose a threat to spectator safety e.g. a damaged seat, debris or hazardous substance

What are we looking for:

• Stewards should be fit, active and not less than age 18 years of age.
• Have the ability to work on own initiative and as part of a team.
• To remain calm and efficient and be able to work under pressure.
• Have a polite and courteous manner.
• Be able to adapt to different and changing situations.
• Be flexible to work in different locations and roles within Stadium.
• Be of smart appearance and personal hygiene with good communication skills.
• Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
• Be able to remain stationary for prolonged periods, either standing or seated, climb and descend stairs.
• Have basic numeracy and literacy skills.
• Be willing to undertake and complete level 2 Certificate in Spectator Safety.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.