At a Glance
- Tasks: Assist customers, handle payments, and manage stock efficiently.
- Company: Join Nottingham Forest Football Club, a vibrant community hub in sports.
- Benefits: Enjoy event tickets, discounts, free parking, and an employee assistance programme.
- Other info: Commitment to equality and safeguarding; DBS check required.
- Why this job: Be part of a dynamic team, enhance customer experiences, and work in a lively environment.
- Qualifications: Team player with good communication skills; previous stock experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham
Working Arrangements: On site
The Perks of the Job:
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities:
- Serve and advise customers and help to find the goods they want.
- Handle payments by cash or card.
- Professionally handle complaints, even when working with difficult situations.
- To exceed customer expectations by going the extra mile in unique situations.
- Ability to demonstrate a friendly style and work effectively under pressure.
- Advise on the availability of stock and any special promotions.
- Give information on products and prices.
- Replenish stock and make sure goods are attractively displayed.
- Shirt printing.
- Receive and reconcile weekly stock deliveries including warehouse organisation, counting stock and ensuring stock is represented in all retail POS locations.
- Assist with back-office processes in relation to stock, such as faulty stock process, categorised stock takes, warehouse and stockroom organisation etc.
- Have an overview of inventory, to input into store deliveries.
Skills, Experience and Knowledge:
- Be able to work as part of a team
- Ability to listen carefully and effectively communicate with different types of customers
- Enjoy working with the public
- Have a polite, helpful manner
- Be confident when dealing with difficult situations
- Have basic mathematical skills, for dealing with payments and stock checks
- Be comfortable using computerised equipment such as tills and data entry systems
- Have plenty of stamina
- Be flexible and adaptable
- Be reliable and trustworthy
- Ability to work under own initiative
- To have a strong work ethic
- Desire to achieve in the role
- An understanding of what exceptional customer service is
- Ideally, previous warehouse or stock work – not essential, but preferred
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\'s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
#J-18808-LjbffrRetail Sales and Stock Assistant Retail · The City Ground in Nottingham employer: Nottingham Forest
Nottingham Forest Football Club is an exceptional employer, offering a vibrant work culture at The City Ground in Nottingham, where employees can thrive in a supportive environment. With benefits such as access to event tickets, discounts, and a commitment to employee well-being through the Employee Assistance Programme, staff are encouraged to grow and excel in their roles while enjoying the unique atmosphere of a renowned football club.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales and Stock Assistant Retail · The City Ground in Nottingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nottingham Forest, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nottingham Forest!
We think you need these skills to ace Retail Sales and Stock Assistant Retail · The City Ground in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nottingham Forest, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nottingham Forest and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nottingham Forest that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nottingham Forest
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
