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- Tasks: Assist customers, handle payments, and manage stock efficiently.
- Company: Join Nottingham Forest Football Club, a vibrant community hub in sports.
- Benefits: Enjoy event tickets, discounts, free parking, and an employee assistance programme.
- Why this job: Be part of a dynamic team, enhance customer experiences, and work in a lively environment.
- Qualifications: Team player with good communication skills; previous stock experience is a plus.
- Other info: Commitment to equality and safeguarding; DBS check required.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham
Working Arrangements: On site
The Perks of the Job:
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities:
- Serve and advise customers and help to find the goods they want.
- Handle payments by cash or card.
- Professionally handle complaints, even when working with difficult situations.
- To exceed customer expectations by going the extra mile in unique situations.
- Ability to demonstrate a friendly style and work effectively under pressure.
- Advise on the availability of stock and any special promotions.
- Give information on products and prices.
- Replenish stock and make sure goods are attractively displayed.
- Shirt printing.
- Receive and reconcile weekly stock deliveries including warehouse organisation, counting stock and ensuring stock is represented in all retail POS locations.
- Assist with back-office processes in relation to stock, such as faulty stock process, categorised stock takes, warehouse and stockroom organisation etc.
- Have an overview of inventory, to input into store deliveries.
Skills, Experience and Knowledge:
- Be able to work as part of a team
- Ability to listen carefully and effectively communicate with different types of customers
- Enjoy working with the public
- Have a polite, helpful manner
- Be confident when dealing with difficult situations
- Have basic mathematical skills, for dealing with payments and stock checks
- Be comfortable using computerised equipment such as tills and data entry systems
- Have plenty of stamina
- Be flexible and adaptable
- Be reliable and trustworthy
- Ability to work under own initiative
- To have a strong work ethic
- Desire to achieve in the role
- An understanding of what exceptional customer service is
- Ideally, previous warehouse or stock work – not essential, but preferred
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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Retail Sales and Stock Assistant Retail · The City Ground employer: Nottingham Forest
Contact Detail:
Nottingham Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales and Stock Assistant Retail · The City Ground
✨Tip Number 1
Familiarise yourself with The City Ground and its events. Understanding the venue and its offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling complaints and exceeding customer expectations, practice scenarios where you can showcase your ability to remain calm and helpful under pressure.
✨Tip Number 3
Gain some basic knowledge of stock management. Even if you haven't worked in a similar role before, understanding how stock is received, organised, and displayed will give you an edge during interviews.
✨Tip Number 4
Network with current or former employees of Nottingham Forest Football Club. They can provide insights into the company culture and what it takes to succeed in the Retail Sales and Stock Assistant role.
We think you need these skills to ace Retail Sales and Stock Assistant Retail · The City Ground
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and stock management. Emphasise any customer service roles you've had, showcasing your ability to handle payments and complaints effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the club. Mention specific skills that align with the job description, such as teamwork, communication, and your understanding of exceptional customer service.
State Your Salary Expectations: Since the job listing asks for salary expectations, be clear and realistic about what you expect. Research typical salaries for similar roles in the area to ensure your expectations are reasonable.
Showcase Your Flexibility: Highlight your adaptability and willingness to work under pressure. Provide examples from past experiences where you successfully managed difficult situations or exceeded customer expectations.
How to prepare for a job interview at Nottingham Forest
✨Show Your Customer Service Skills
Since the role involves serving and advising customers, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight any experiences where you went the extra mile to meet a customer's needs.
✨Demonstrate Teamwork
This position requires working as part of a team, so be ready to discuss your experience collaborating with others. Share specific instances where you contributed to a team's success or helped resolve conflicts.
✨Prepare for Stock Management Questions
Familiarise yourself with basic stock management concepts, as you'll be handling stock deliveries and inventory. Be ready to discuss any previous experience you have in this area, even if it's minimal.
✨Exhibit a Positive Attitude
A friendly and helpful manner is essential for this role. During the interview, maintain a positive attitude, smile, and show enthusiasm for the position. This will help convey that you're a good fit for the team.