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- Tasks: Assist customers, handle payments, manage stock, and ensure a great shopping experience.
- Company: Join Nottingham Forest Football Club, a vibrant community hub with a passion for football.
- Benefits: Enjoy event tickets, gym discounts, free parking, and an Employee Assistance Programme.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and contribute to a beloved club.
- Qualifications: Team player with good communication skills; previous stock experience is a plus but not essential.
- Other info: Commitment to equality and safeguarding; DBS check required for successful applicants.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham
Working Arrangements: On site
The Perks of the Job:
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities:
- Serve and advise customers and help to find the goods they want.
- Handle payments by cash or card.
- Professionally handle complaints, even when working with difficult situations.
- To exceed customer expectations by going the extra mile in unique situations.
- Ability to demonstrate a friendly style and work effectively under pressure.
- Advise on the availability of stock and any special promotions.
- Give information on products and prices.
- Replenish stock and make sure goods are attractively displayed.
- Shirt printing.
- Receive and reconcile weekly stock deliveries including warehouse organisation, counting stock and ensuring stock is represented in all retail POS locations.
- Assist with back-office processes in relation to stock, such as faulty stock process, categorised stock takes, warehouse and stockroom organisation etc.
- Have an overview of inventory, to input into store deliveries.
Skills, Experience and Knowledge:
- Be able to work as part of a team
- Ability to listen carefully and effectively communicate with different types of customers
- Enjoy working with the public
- Have a polite, helpful manner
- Be confident when dealing with difficult situations
- Have basic mathematical skills, for dealing with payments and stock checks
- Be comfortable using computerised equipment such as tills and data entry systems
- Have plenty of stamina
- Be flexible and adaptable
- Be reliable and trustworthy
- Ability to work under own initiative
- To have a strong work ethic
- Desire to achieve in the role
- An understanding of what exceptional customer service is
- Ideally, previous warehouse or stock work – not essential, but preferred
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment. #J-18808-Ljbffr
Retail Sales and Stock Assistant employer: Nottingham Forest
Contact Detail:
Nottingham Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales and Stock Assistant
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club and its values. Understanding the club's culture and customer service expectations will help you connect better with potential employers during interviews.
✨Tip Number 2
Practice your communication skills by engaging with different types of customers in various settings. This will prepare you for the diverse interactions you'll have as a Retail Sales and Stock Assistant.
✨Tip Number 3
Showcase your ability to handle difficult situations by preparing examples from past experiences. Being able to demonstrate your problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Get comfortable with basic stock management processes. Familiarity with inventory systems and stock replenishment will give you an edge, especially if you can discuss relevant experiences during your interview.
We think you need these skills to ace Retail Sales and Stock Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, customer service, and stock management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult situations. Mention any previous experience in retail or stock roles and how it has prepared you for this position.
State Your Salary Expectations: Be clear about your salary expectations in your application. Research typical salaries for similar roles in the area to ensure your expectations are realistic and competitive.
Highlight Your Teamwork Skills: Emphasise your ability to work as part of a team in your application. Provide examples of how you've successfully collaborated with others in past roles, especially in high-pressure environments.
How to prepare for a job interview at Nottingham Forest
✨Show Your Customer Service Skills
Since the role involves serving and advising customers, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone the extra mile to exceed customer expectations.
✨Demonstrate Teamwork
This position requires working as part of a team. Highlight your ability to collaborate with others and provide examples of successful teamwork from your past roles.
✨Prepare for Stock Management Questions
Familiarise yourself with basic stock management processes, as you'll be handling stock deliveries and inventory. Be ready to discuss any relevant experience you have, even if it's informal.
✨Stay Calm Under Pressure
The job may involve dealing with difficult situations or complaints. Prepare to share how you've handled stressful scenarios in the past, showcasing your problem-solving skills and calm demeanour.