Receptionist (Part Time) in Nottingham

Salary: Please state your expectations within your application.

Contract: Full Time, 16 hours a week (Monday and Tuesday).

Location: The City Ground, Nottingham, NG2 5FJ.

Department: Executive Services.

Reporting to: Executive Services Manager.

Closing Date For Applications: 9th July 2026.

About the Role: In this role you will be responsible for managing the reception area, greeting guests, ensuring the signing procedures are adhered to and basic health and safety information is shared with all visitors. You are the first impression that many visitors have of the Club therefore your customer service and attention to detail is key.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• Welcoming visitors by greeting them, following the signing in procedure.
• Answering the telephone, screening calls as required, referring enquiries to the relevant teams.
• Responding to emails and managing the reception inbox.
• Ensuring security protocols are always followed.
• Distributing incoming parcels/post.
• Keeping the reception area stocked and tidy.
• Maintaining a safe and clean reception area by regularly checking the general tidiness and maintenance of the rooms.
• Assisting internal departments by acting as the point of contact for any front of house queries and guests.
• Adhering to Health and Safety at all times.
• To carry out any other duties reasonably required within the remit of the position.

What are we looking for:

• Previous experience working front of house and/or an administrative role.
• Competent in the use of all Microsoft Office packages (Word, Excel and Outlook).
• Friendly, approachable and professional.
• Adaptable and flexible.
• Demonstration of high quality, accurate and efficient working practices.
• Excellent communication and tact with persons at all levels (in person/email/telephone).
• Self-motivated, thorough and the ability to prioritise.
• Availability outside of contracted days to cover holidays and absence.

Equality and Safeguarding: Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce.

Disability Confident Committed Employer: We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

Our Commitment to Safeguarding: As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (DBS) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.