At a Glance
- Tasks: Lead engaging stadium tours and share the rich history of Nottingham Forest.
- Company: Join the iconic Nottingham Forest Football Club and be part of a passionate team.
- Benefits: Flexible hours, dynamic work environment, and opportunities to enhance your skills.
- Other info: Great opportunity for personal growth and to make lasting memories.
- Why this job: Be an ambassador for football history while connecting with diverse audiences.
- Qualifications: Passion for football, excellent communication skills, and customer service experience preferred.
The predicted salary is between 12 - 15 € per hour.
Engagement Casual position offering variable hours on a flexible basis.
Location: The City Ground, Nottingham, NG2 5FJ
Department: Media and Communications
Reporting to: Stadium Tour and Museum Manager
Closing Date for Applications: 2nd June 2026
About the Role: The Museum and Stadium Tour Operator is responsible for delivering engaging and informative tours to a wide range of audiences, including general visitors and private groups such as schools, local clubs, and corporate events. The role also involves contributing to the day‑to‑day upkeep of the museum environment and working collaboratively with the wider team to enhance and develop both the stadium tour and museum experience.
Key Tasks and Responsibilities:
- Deliver stadium tours for groups of up to 25 people, providing an authentic experience of Nottingham Forest and the club’s rich history.
- Develop ideas that will continuously improve the service and product we are able to deliver.
- Act as an ambassador for Nottingham Forest Football Club.
- At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club, for example working in the museum on matchdays.
What We Are Looking For:
- Exceptional knowledge of the history of Nottingham Forest Football Club.
- Exceptional knowledge of the wider footballing history and landscape.
- Experience in a customer service/front‑of‑house role would be advantageous.
- Excellent attention to detail and good organisational skills.
- Knowledge of inclusive customer experiences and accessibility requirements for guests.
- Be confident in delivering information to large groups of people in an engaging and enthusiastic way.
- Communicates well on all levels with varying levels of seniority, from entry level to Board level staff.
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Equal Opportunities: Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital/civil partnership status, pregnancy/maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. We are a signatory of the FA’s Football Leadership Diversity Code and are committed to developing policies to promote equal opportunities and diversity within our workforce.
Disability Confident Employer: We are a Disability Confident Committed employer and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.
Safeguarding: As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club.
Casual Museum and Stadium Tour Operator in Nottingham employer: Nottingham Forest
Nottingham Forest Football Club is an exceptional employer that offers a dynamic and engaging work environment at The City Ground, where you can share your passion for football history with diverse audiences. With flexible hours and opportunities for personal growth, you will be part of a collaborative team dedicated to enhancing the visitor experience while promoting inclusivity and diversity. Join us in delivering memorable tours and contributing to the rich legacy of Nottingham Forest, all while enjoying the vibrant culture of Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Museum and Stadium Tour Operator in Nottingham
✨Tip Number 1
Get to know the club inside out! Brush up on your knowledge of Nottingham Forest's history and key moments. This will not only help you stand out during interviews but also show your passion for the role.
✨Tip Number 2
Practice your tour delivery! Gather friends or family and give them a mock tour. This will help you refine your storytelling skills and boost your confidence when presenting to larger groups.
✨Tip Number 3
Network with current employees or volunteers at the club. They can provide insider tips and might even put in a good word for you. Plus, it shows your commitment to being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Casual Museum and Stadium Tour Operator in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Nottingham Forest and football shine through! We want to see your enthusiasm for the club's history and how it can engage visitors.
Tailor Your Experience:Make sure to highlight any customer service or front-of-house experience you have. We’re looking for someone who can connect with a variety of audiences, so share relevant examples that showcase your skills.
Be Engaging:Since the role involves delivering tours, your application should reflect your ability to communicate effectively. Use lively language and demonstrate how you can make information exciting and accessible for all types of guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Nottingham Forest
✨Know Your Stuff
Make sure you brush up on the history of Nottingham Forest Football Club and the wider footballing landscape. Being able to share interesting anecdotes or lesser-known facts during your interview will show your passion and knowledge, making you stand out as a candidate.
✨Engage Like a Pro
Practice delivering information in an engaging way. You might want to rehearse with friends or family, focusing on how to keep their attention. Remember, this role is all about captivating audiences, so showing your ability to communicate effectively is key.
✨Show Your Customer Service Skills
Highlight any previous experience in customer service or front-of-house roles. Be ready to discuss specific examples where you’ve gone above and beyond for customers, as this will demonstrate your commitment to providing an exceptional experience for visitors.
✨Be Flexible and Ready to Adapt
The job requires flexibility, so be prepared to discuss how you've handled unexpected situations in the past. Share examples that showcase your ability to work under pressure and adapt to changing circumstances, as this will resonate well with the interviewers.
