Role Overview
To ensure the commercial operations are administered and function efficiently ensuring to deliver outstanding hospitality experiences for the NFFC supporters.
Perks of the Job
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities
- Respond to customer enquiries, acting as the point of contact for premium members and bookers (via telephone/hospitality emails).
- Manage all inbound and outbound sales.
- Process payments for hospitality bookers and fulfillment of tickets for match‑by‑match bookers.
- Assist in the set up of matchday operations across all premium areas.
- Assist with certain matchday operations across all premium areas.
- Admin support to Commercial Sales Manager/department.
- Ensure all billing is up to date by seasonal clients.
- Manage Player sponsorship package.
- Maximise revenue from all existing seasonal members.
- Market all hospitality events to existing clients to maximise repeat business and cross‑selling opportunities.
- Help to deliver an exceptional matchday experience to all hospitality customers.
- Grow non‑football revenue by actively promoting all commercial opportunities that Nottingham Forest has available.
- Organise (potentially host) and sell other special events such as Golf Days, International cricket and corporate away trips.
- Network with commercial teams in the Premier League Clubs and other complimentary industries to share best practice and ideas.
- Develop trusted relationships with existing and potential customers through regular contact throughout the season and in particular on match days.
- Involvement in all club related non matchday events.
Skills, Experience and Knowledge
- Sales experience essential
- Demonstrate experience of using ticketing systems and analysing data
- Familiarity with behind‑the‑scenes aspects of a football club
- Excellent attention to detail and sound numeracy skills
- Good organisational skills, able to prioritise and manage own workload
- Communicates well on all levels, experienced in dealing with members of the public
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Forest For Everyone
At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.
Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing
As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law. We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce.
Disability Confident Committed Employer
We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (DBS) check or an enhanced DBS check.
Health and Safety
At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work.
