At a Glance
- Tasks: Support security operations in hospitality areas at Nottingham Forest Football Club.
- Company: Join Nottingham Forest FC, a vibrant football club with a commitment to safety and community.
- Benefits: Enjoy flexible casual hours and the excitement of working at live events.
- Other info: This role promotes equality and diversity, welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team ensuring safety while engaging with fans and VIPs.
- Qualifications: Previous security experience is preferred; strong communication and observational skills are essential.
Engagement: Casual zero hour contract
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
The Corporate Security Team Member will be responsible for supporting all aspects of security operations within the hospitality areas of Nottingham Forest Football Club. This includes following security policies and procedures, assisting with managing access control, and ensuring the safety of all club assets, employees, and visitors. The ideal candidate will have a background in security, excellent observation skills, and a proactive approach to ensuring safety.
Key Tasks and Responsibilities:
- Security Operations: Monitor and patrol hospitality areas, including VIP areas, lounges, and dining facilities. Enforce security policies and procedures to ensure a safe environment. Assist with managing access control, including checking tickets and guest lists.
- Event Security: Provide security support during all hospitality events, including match days, private functions, and special events. Coordinate with event management teams to ensure the safety of guests, staff, and VIPs. Assist with crowd control and ensure orderly conduct of guests.
- Incident Response: Respond promptly to security incidents and emergencies within hospitality areas. Assist with the resolution of incidents, ensuring a safe and effective outcome. Report incidents to the Hospitality Security Manager and assist with incident documentation.
- Customer Service: Provide excellent customer service to guests, staff, and VIPs. Assist guests with inquiries and directions, maintaining a helpful and professional demeanour. Promote a culture of security awareness among guests and staff.
- Compliance and Reporting: Ensure compliance with all relevant legal and regulatory requirements related to hospitality security. Maintain accurate records of security activities and incidents. Assist with the preparation of security reports for senior management.
Skills, Experience and Knowledge:
- Previous experience in security, preferably within a hospitality or sports environment.
- Knowledge of security systems and procedures.
- Strong observational and problem-solving skills.
- Ability to work effectively under pressure and in emergency situations.
- Excellent communication and interpersonal skills.
- Relevant security certifications (e.g., SIA license) are desirable.
Personal Attributes:
- High level of integrity and professionalism.
- Proactive and results-oriented.
- Ability to work effectively in a team environment.
- Strong attention to detail and organisational skills.
- Commitment to maintaining a safe and secure environment for all.
Our Commitment to Equality, Diversity & Inclusion: Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding: As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Corporate Steward (Casual) in Nottingham employer: Nottingham Forest
Nottingham Forest offers a dynamic and supportive work environment for Stadium Security Response Specialists, where your contributions directly impact the safety of thousands of supporters during match days. With a strong emphasis on teamwork and professional development, employees are encouraged to grow their skills while enjoying the unique atmosphere of working in a historic football club. The flexible scheduling allows for a balanced work-life experience, making it an excellent choice for those passionate about sports and security.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Steward (Casual) in Nottingham
✨Tip Number 1
Familiarise yourself with the specific security policies and procedures of Nottingham Forest Football Club. Understanding their protocols will not only help you during the interview but also demonstrate your commitment to ensuring safety in their hospitality areas.
✨Tip Number 2
Highlight any previous experience you have in security, especially within hospitality or sports environments. Be ready to discuss specific situations where you successfully managed access control or responded to incidents, as this will show your capability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role involves interacting with guests and VIPs, think of examples where you provided excellent service under pressure, which will illustrate your ability to maintain professionalism in a busy environment.
✨Tip Number 4
Research the club's commitment to equality, diversity, and inclusion. Being knowledgeable about their values can help you align your personal attributes with theirs, making you a more attractive candidate for the Corporate Steward position.
We think you need these skills to ace Corporate Steward (Casual) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in security, particularly within hospitality or sports environments. Emphasise your observational skills and any certifications you hold, such as an SIA license.
Craft a Strong Cover Letter:Write a cover letter that showcases your proactive approach to safety and your commitment to excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle security incidents effectively.
Highlight Relevant Skills:In your application, clearly outline your strong communication and interpersonal skills. Mention your ability to work under pressure and your attention to detail, as these are crucial for the role.
Show Commitment to Diversity and Inclusion:Since Nottingham Forest Football Club values equality and diversity, express your commitment to these principles in your application. This could be through mentioning any relevant experiences or training you've had in promoting inclusivity.
How to prepare for a job interview at Nottingham Forest
✨Know Your Security Procedures
Familiarise yourself with the security policies and procedures relevant to hospitality environments. Be prepared to discuss how you would enforce these policies and ensure a safe environment during events.
✨Demonstrate Customer Service Skills
Since this role involves interacting with guests and staff, showcase your customer service experience. Share examples of how you've handled inquiries or resolved issues in a professional manner.
✨Highlight Relevant Experience
If you have previous experience in security, especially in a sports or hospitality setting, make sure to highlight this. Discuss specific situations where your observational skills and problem-solving abilities were put to the test.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your response to security incidents or emergencies. Think through potential situations you might face and how you would handle them effectively.
