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- Tasks: Assist customers with purchases and provide top-notch service in-store and over the phone.
- Company: Join Nottingham Forest Football Club, a vibrant community-focused organisation.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of an exciting team, enhance your customer service skills, and make a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and a friendly attitude!
- Other info: This is a casual position with variable hours, perfect for students or those seeking flexibility.
Salary: Please state your expectations within your application
Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
Closing Date For Applications: 14th March 2025
Role Overview
To assist customers with purchases in store and over the telephone offering the highest levels of customer service all the time working to maintain high store standards.
Key Responsibilities:
• Serve and advise customers and help to find the goods they want.
• Handle payments by cash or card.
• Professionally handle complaints, even when working with difficult situations.
• To exceed customer expectations by going the extra mile in unique situations.
• Ability to demonstrate a friendly style and work effectively under pressure.
• Advise on the availability of stock and any special promotions.
• Give information on products and prices.
• Replenish stock and make sure goods are attractively displayed.
• Shirt printing.
• Some warehouse duties during peak periods: picking and packing products with accuracy, arrange customer orders and deliveries, comfortable to take inbound calls to process orders and deal with queries and complaints.
Skills, Knowledge & Experience
• Be able to work as part of a team
• Ability to listen carefully and effectively communicate with different types of customers
• Enjoy working with the public
• Have a polite, helpful manner
• Be confident when dealing with difficult situations
• Have basic mathematical skills, for dealing with payments and stock checks
• Be comfortable using computerised equipment such as tills and data entry systems
• Have plenty of stamina
• Be flexible and adaptable
• Be reliable and trustworthy
• Ability to work under own initiative
• To have a strong work ethic
• Desire to achieve in the role
• An understanding of what exceptional customer service is
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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Casual Retail Assistant Retail · The City Ground employer: Nottingham Forest
Contact Detail:
Nottingham Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant Retail · The City Ground
✨Tip Number 1
Familiarise yourself with the products and services offered at The City Ground. Knowing the merchandise inside out will help you provide exceptional customer service and answer queries confidently.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for real-life interactions with customers.
✨Tip Number 3
Show your enthusiasm for working in retail by visiting the store before applying. Engage with staff and observe the customer service approach, which can give you insights to mention during your interview.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Think of examples from past experiences where you've successfully managed changing circumstances or worked under pressure, as these traits are highly valued in this role.
We think you need these skills to ace Casual Retail Assistant Retail · The City Ground
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise skills like communication, teamwork, and problem-solving, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult situations. Mention specific examples from your past experiences that demonstrate your skills.
State Your Salary Expectations: Since the job description asks for salary expectations, be clear and realistic about what you expect. Research typical salaries for similar roles in the area to inform your decision.
Highlight Flexibility: Given that this is a casual position with variable hours, emphasise your flexibility and willingness to adapt to different shifts and responsibilities in your application.
How to prepare for a job interview at Nottingham Forest
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
This position requires working as part of a team, so highlight your ability to collaborate effectively. Share experiences where you successfully worked with others to achieve a common goal, especially in a retail environment.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or complaints. Prepare a few strategies or anecdotes that demonstrate your problem-solving skills and your ability to remain calm under pressure.
✨Know the Products and Promotions
Familiarise yourself with the store's products and any current promotions. Showing that you have done your homework will impress the interviewers and demonstrate your genuine interest in the role.