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- Tasks: Deliver top-notch customer service for ticket sales at Nottingham Forest Football Club.
- Company: Join the vibrant team at Nottingham Forest Football Club.
- Benefits: Access to event tickets, discounts, free parking, and employee support programmes.
- Other info: Embrace diversity and enjoy opportunities for personal growth.
- Why this job: Be part of an exciting environment and connect with passionate football fans.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Salary: Please state your expectations within your application
Contract: Full Time, 40.5 hours a week
Location: The City Ground, Nottingham, NG2 5FJ
Department: Ticketing
Reporting to: Head of Ticketing
Closing Date For Applications: 22nd May 2026
About the Role
Provide first class service to customers and supporters purchasing tickets both in person and over the phone for all Club football fixtures and events by delivering a level of customer service which exceeds the customer's experience, increases ticket sales and maximises revenue.
The Perks of the Job
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities
- Deliver a first class level of customer experience to all supporters purchasing tickets for Nottingham Forest Football Club fixtures.
- Undertake sales of match tickets, season cards, membership and other ancillary products promoted by the Club, including but not limited to matchday sales.
- Undertakes all necessary checks to ensure all concessionary and disabled tickets are sold correctly and customer needs are identified and recorded as required.
- Identify opportunities to up-sell products with every customer interaction.
- Contribute to the full spectrum of face to face, telephone and administrative activities required to ensure that the ticketing function runs smoothly at all times.
- Participate in all Ticketing-led matchday activities including front of house and telesales, ticket collections and "Here to Help" customer service activities in and around the stadium footprint.
- Ensure all customer records are kept accurately and up to date.
- Undertake other ad hoc tasks which are not necessarily restricted to the ticketing operation.
What are we looking for
- Previous customer service experience in a fast-paced environment with a flexible, customer-first approach.
- Previous experience of computerised ticketing systems.
- Highly computer literate with a good grasp of MS Word and Excel.
- Strong communication skills and a highly professional manner.
- Well organised and able to prioritise.
- Good command of English, spoken and written.
- Proactive, self-motivated and resilient, confidence to work independently and as part of a team.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA's Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club's commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Ticketing Executive in West Bridgford employer: Nottingham Forest Football Club
Contact Detail:
Nottingham Forest Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive in West Bridgford
✨Tip Number 1
Get to know the club! Research Nottingham Forest and its ticketing operations. Understanding the club's culture and values will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of scenarios where you can demonstrate your ability to handle difficult customers or upsell products effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the application process and what it’s really like to work in the ticketing department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Ticketing Executive in West Bridgford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond to provide a first-class experience for customers, especially in fast-paced environments.
Be Clear About Your Expectations: Don’t forget to state your salary expectations clearly in your application. This helps us understand what you’re looking for and ensures we’re on the same page from the get-go.
Tailor Your Application: Take a moment to tailor your application to the role of Ticketing Executive. Mention specific skills like your experience with ticketing systems and your ability to up-sell products, as these are key to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in the crowd!
How to prepare for a job interview at Nottingham Forest Football Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with Nottingham Forest Football Club and its ticketing operations. Research recent matches, ticket sales trends, and any customer service initiatives they’ve launched. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. Be ready to discuss how you can apply these skills to enhance the ticketing experience for supporters.
✨Practice Your Communication
Strong communication is key for a Ticketing Executive. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member, focusing on how you would handle customer inquiries or complaints over the phone and in person.
✨Be Ready to Upsell
Since the role involves identifying opportunities to upsell products, think of ways you could promote additional services or products during customer interactions. Prepare some strategies or examples of how you’ve successfully upsold in the past, as this will demonstrate your proactive approach to maximising revenue.