At a Glance
- Tasks: Provide excellent service to fans and ensure smooth entry at events.
- Company: Join Nottingham Forest Football Club, a diverse and inclusive workplace.
- Benefits: Enjoy flexible hours and gain valuable experience in a vibrant environment.
- Other info: Full training provided, with a focus on safety and customer care.
- Why this job: Be part of the excitement at live matches while enhancing customer experiences.
- Qualifications: No experience needed; just be 16+, fit, and ready to work as a team.
Engagement: Casual position offering variable hours on a flexible basis.
Location: The City Ground, Nottingham, NG2 5FJ.
Department: Safety and Security.
Reporting to: Steward Resourcing and Training Lead.
About the Role:
The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event. Turnstile Operators should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.
Key Tasks and Responsibilities:
- To provide an excellent service to Home/Away supporters.
- To attend the match briefing as given by the Turnstile Supervisor on behalf of the Safety & Security Officer and to understand the ticketing arrangements for each fixture.
- To correctly sign on duty, indicate availability for next games and correctly sign off duty when their duties have been concluded.
- To ensure that the area around their designated turnstile is clear of obstructions and operates freely. Any issues must be reported to the Turnstile Supervisors immediately.
- To correctly operate the respective ticket scanning device.
- To work with Safety Stewards on duty at turnstiles to prevent those persons refused entry for any reason from gaining access to the stadium.
- Stewards are expected to enforce breaches of ground regulations, but not be routinely involved in searching or carrying out ejections, as these are roles a Supervisor or specially trained stewards will perform.
No previous experience is required as full training will be provided.
What are we looking for:
- Turnstile Operators should be fit, active and not less than age 16 years of age.
- Have the ability to work on own initiative and as part of a team.
- To remain calm and efficient and be able to work under pressure.
- Have a polite and courteous manner.
- Be able to adapt to different and changing situations.
- Be flexible to work in different locations within Stadium.
- Be of smart appearance and personal hygiene with good communication skills.
- Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
- Have basic numeracy and literacy skills.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Turnstile Operator (Casual) in Nottingham employer: Nottingham Forest Football Club
Nottingham Forest Football Club is an exceptional employer, offering a unique opportunity to shape the future of football talent in a vibrant and supportive environment. With a strong emphasis on employee development and a culture that values innovation and collaboration, this part-time role as a Regional Talent Scout allows you to make a meaningful impact while enjoying the rich heritage of Nottingham's football scene.
Contact Details:
Nottingham Forest Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Turnstile Operator (Casual) in Nottingham
✨Tip Number 1
Familiarise yourself with the layout of The City Ground and the specific turnstile areas. Knowing the venue inside out will help you feel more confident and prepared when you're on duty.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a polite and professional manner. This will help you develop the courteous approach that is essential for enhancing the customer experience.
✨Tip Number 3
Be ready to demonstrate your ability to stay calm under pressure. Think of scenarios where you might need to manage conflict and how you would handle them effectively, as this is a key part of the role.
✨Tip Number 4
Show your flexibility by being open to working in different locations within the stadium. Highlighting your adaptability during any discussions can set you apart from other candidates.
We think you need these skills to ace Turnstile Operator (Casual) in Nottingham
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and requirements for the Turnstile Operator position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills:In your CV and cover letter, emphasise skills that align with the role, such as customer service experience, ability to work under pressure, and good communication skills. Mention any previous roles where you demonstrated these abilities.
Show Enthusiasm:Express your passion for providing excellent customer service and your interest in working at Nottingham Forest Football Club. A positive attitude can make a significant difference in your application.
Proofread Your Application:Before submitting, ensure your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham Forest Football Club
✨Show Your Customer Service Skills
As a Turnstile Operator, you'll be the first point of contact for fans. Make sure to highlight any previous experience in customer service, even if it's informal. Demonstrating your ability to remain polite and courteous under pressure will impress the interviewers.
✨Understand the Role's Responsibilities
Familiarise yourself with the key tasks and responsibilities outlined in the job description. Be prepared to discuss how you would handle specific situations, such as managing crowd flow or dealing with difficult customers, to show that you understand the role.
✨Emphasise Teamwork and Initiative
This position requires both teamwork and the ability to work independently. Share examples from your past where you've successfully collaborated with others or taken the initiative to solve problems, as this will demonstrate your suitability for the role.
✨Dress Smartly and Be Professional
First impressions matter! Dress smartly for your interview to reflect the professional image expected of a Turnstile Operator. This shows that you take the opportunity seriously and are ready to represent the club well.
