At a Glance
- Tasks: Ensure a safe and enjoyable experience for fans at The City Ground.
- Company: Join Nottingham Forest Football Club, a diverse and inclusive workplace.
- Benefits: Flexible hours, full training provided, and a chance to be part of exciting events.
- Other info: Great opportunity to work in a dynamic environment with a focus on teamwork.
- Why this job: Be the friendly face that enhances the matchday experience for supporters.
- Qualifications: No experience needed; just bring your positive attitude and communication skills.
Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Safety and Security
Reporting to: Steward Resourcing and Training Lead
About the Role:
The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event.
Turnstile Operators should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.
Key Tasks and Responsibilities:
- To provide an excellent service to Home/Away supporters.
- To attend the match briefing as given by the Turnstile Supervisor on behalf of the Safety & Security Officer and to understand the ticketing arrangements for each fixture.
- To correctly sign on duty, indicate availability for next games and correctly sign off duty when their duties have been concluded.
- To ensure that the area around their designated turnstile is clear of obstructions and operates freely. Any issues must be reported to the Turnstile Supervisors immediately.
- To correctly operate the respective ticket scanning device
- To work with Safety Stewards on duty at turnstiles to prevent those persons refused entry for any reason from gaining access to the stadium.
Stewards are expected to enforce breaches of ground regulations, but not be routinely involved in searching or carrying out ejections, as these are roles a Supervisor or specially trained stewards will perform. No previous experience is required as full training will be provided
What are we looking for:
- Have the ability to work on own initiative and as part of a team.
- To remain calm and efficient and be able to work under pressure.
- Have a polite and courteous manner.
- Be able to adapt to different and changing situations.
- Be flexible to work in different locations within Stadium.
- Be of smart appearance and personal hygiene with good communication skills.
- Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
- Have basic numeracy and literacy skills.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements.
Turnstile Operator (Casual) in West Bridgford employer: Nottingham Forest Football Club
Nottingham Forest Football Club is an exceptional employer that prioritises the wellbeing and development of its staff, offering flexible working hours in a vibrant and dynamic environment at The City Ground. With a strong commitment to diversity and inclusion, employees are encouraged to maximise their potential while contributing to an unforgettable matchday experience for supporters. The club provides comprehensive training and fosters a supportive culture, making it an ideal place for those seeking meaningful and rewarding employment in the sports industry.
Contact Details:
Nottingham Forest Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Turnstile Operator (Casual) in West Bridgford
✨Tip Number 1
Get to know the venue! Familiarise yourself with The City Ground and its layout. This will help you feel more confident when you're on duty and ready to assist fans.
✨Tip Number 2
Practice your customer service skills. Being polite and courteous is key, so try role-playing scenarios with friends or family to get comfortable handling different situations.
✨Tip Number 3
Stay flexible! Since this is a casual position, be open to working different shifts and locations. It shows you're adaptable and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform for the best chance of landing that Turnstile Operator role.
We think you need these skills to ace Turnstile Operator (Casual) in West Bridgford
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your enthusiasm for the role and your passion for providing excellent customer service.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got experience in customer service or working under pressure, shout about it! We love seeing relevant examples.
Keep It Clear and Concise:While we appreciate a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your qualifications quickly and easily, making it easier for us to see why you'd be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Nottingham Forest Football Club
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Turnstile Operator. Familiarise yourself with the ticketing arrangements and the importance of customer service. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Dress to Impress
Since this role requires a smart appearance, dress professionally for your interview. A neat and tidy look not only reflects well on you but also aligns with the expectations of the job. It’s all about making a great first impression!
✨Show Your People Skills
As a Turnstile Operator, you'll be interacting with fans from all walks of life. Be prepared to discuss how you handle different situations, especially under pressure. Share examples of how you've maintained a polite and courteous manner in challenging circumstances.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how the club ensures a positive experience for supporters. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
