Response Team (Casual)

Engagement: Casual position offering variable hours on a flexible basis.

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Steward Resourcing and Training Lead

About the Role: The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event. Turnstile Operators should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.

Key Tasks and Responsibilities:

• Incident Response: Monitor crowd behaviour and stadium areas for any signs of potential security threats or disturbances. Follow established protocols to maintain order and assist emergency services as needed. Respond immediately to incidents such as crowd disorder, medical emergencies, or unauthorised access, using appropriate conflict resolution techniques and following established protocols. Coordinate with other security personnel, stewards, and the Police as necessary to resolve incidents effectively and maintain crowd control. Conduct swift and safe ejections of individuals who pose a threat to public safety or who breach stadium rules, ensuring minimal disruption to other spectators and maintaining a professional demeanour at all times.
• Player Arrival: Facilitate the safe and secure arrival of players and team officials at the stadium on match days, ensuring that designated entry points are clear and accessible. Escort players and team officials to designated areas within the stadium, coordinating with club personnel to ensure a smooth and orderly process.
• Body Worn Video: Wear body-worn video cameras during shifts to record interactions with spectators and incidents requiring response intervention. Ensure that body-worn video equipment is operated correctly and in accordance with relevant data protection and privacy regulations.
• Conflict Resolution: Resolve conflicts and disputes among spectators in a calm and professional manner, utilising conflict resolution techniques to de-escalate tense situations and maintain a peaceful atmosphere.
• Reporting of Evidence: Assist the Safety & Security Officer & the Police with investigations by providing accurate and detailed reports, witness statements, and any other relevant evidence as required. Maintain accurate records of all response related activities and incidents for internal review and compliance purposes. Be prepared & willing to attend court to present evidence if required.
• Pitch Protection: Provide pitch protection during matches to prevent unauthorised access and ensure the safety of players, officials, and spectators and maintain the integrity of the playing surface. Respond promptly to any breaches of pitch security, including individuals attempting to enter the playing area or throw objects onto the pitch.
• Team Collaboration: Work closely with other members of the SIA Response Team, as well as with the Police, stadium stewards, medical personnel, and management staff, to ensure a coordinated and effective response to incidents. Communicate clearly and professionally with team members and supervisors via radios or other communication devices. Participate in regular training sessions and briefings to stay updated on security procedures, emergency protocols, and relevant legal requirements.
• Bag Checks & Searches: Conduct thorough bag checks at entry points to detect prohibited items and ensure compliance with stadium regulations. Perform body searches in accordance with established club policies & Ground Regulations.
• Customer Service: Provide exceptional customer service to all supporters by assisting with inquiries, providing directions, and ensuring a positive and enjoyable experience for all visitors to the stadium.
• Compliance: Adhere to all relevant legislation, Ground Regulations, and club policies pertaining to Safety & Security within the stadium premises.

What are we looking for:

• Valid Security Industry Authority (SIA) license.
• Be prepared to apply for standard DBS check.
• Previous experience in security, preferably in a stadium or large event setting.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Physical fitness and ability to stand and patrol for extended periods.
• Flexibility to work evenings, weekends, and holidays as required by the football match schedule.
• Strong commitment to maintaining a safe and secure environment for all stakeholders.
• Commitment to any compulsory training provided by Nottingham Forest.

Forest For Everyone: We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding: As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.