At a Glance
- Tasks: Deliver outstanding hospitality experiences and manage sales for Nottingham Forest supporters.
- Company: Join the vibrant team at Nottingham Forest Football Club.
- Benefits: Enjoy event tickets, discounts, free parking, and an Employee Assistance Programme.
- Other info: Embrace diversity and grow your career in a supportive environment.
- Why this job: Be part of a passionate team enhancing matchday experiences for fans.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 25000 - 35000 € per year.
About the Role
To ensure the commercial operations are administered and function efficiently ensuring to deliver outstanding hospitality experiences for the NFFC supporters.
Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham, NG2 5FJ
Department: Commercial
Reporting to: Senior Hospitality Sales Manager
Closing Date For Applications: 3rd June 2026
The Perks of the Job
- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.
Key Tasks and Responsibilities
- Respond to customer enquiries, acting as the point of contact for premium members and bookers (via telephone/hospitality emails).
- Manage all inbound and outbound sales.
- Process payments for hospitality bookers and fulfilment of tickets for match-by-match bookers.
- Assist in the set up of matchday operations across all premium areas.
- Admin support to Commercial Sales Manager/department.
- Ensure all billing is up to date by seasonal clients.
- Manage Player sponsorship package.
- Maximise revenue from all existing seasonal members.
- Market all hospitality events to existing clients to maximise repeat business and cross selling opportunities.
- Help to deliver an exceptional matchday experience to all hospitality customers.
- Grow non-football revenue by actively promoting all commercial opportunities that Nottingham Forest has available.
- Organise (potentially host) and sell other special events such as Golf Days, International cricket and corporate away trips.
- Network with commercial teams in the Premier League Clubs and other complimentary industries to share best practice and ideas.
- Develop trusted relationships with existing and potential customers through regular contact throughout the season and in particular on match days.
- Involvement in all club related non matchday events.
What are we looking for
- Sales experience essential
- Demonstrate experience of using ticketing systems and analysing data
- Familiarity with behind-the-scenes aspects of a football club
- Excellent attention to detail and sound numeracy skills
- Good organisational skills, able to prioritise and manage own workload
- Communicates well on all levels, experienced in dealing with members of the public
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Hospitality Sales Executive in Nottingham employer: Nottingham Forest Football Club
Nottingham Forest Football Club is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion while providing ample opportunities for personal and professional growth. Located at The City Ground in Nottingham, employees enjoy unique perks such as access to event tickets, discounts, and free on-site parking, all while contributing to delivering outstanding hospitality experiences for our supporters.
Contact Detail:
Nottingham Forest Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Sales Executive in Nottingham
✨Tip Number 1
Get to know the club! Research Nottingham Forest and their hospitality offerings. This will help you tailor your conversations and show genuine interest when you network or interview.
✨Tip Number 2
Practice your pitch! Be ready to talk about your sales experience and how it relates to hospitality. We want to hear how you can enhance the matchday experience for fans.
✨Tip Number 3
Network like a pro! Attend events or connect with people in the industry. Building relationships can open doors and give you insights into what the club is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nottingham Forest.
We think you need these skills to ace Hospitality Sales Executive in Nottingham
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight your sales experience in your application. We want to see how you've successfully managed customer relationships and maximised revenue in previous roles.
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, double-check for any typos or errors, and ensure you clearly outline your organisational skills and ability to manage workloads.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Hospitality Sales Executive role. Show us why you're the perfect fit for our team at Nottingham Forest.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Nottingham Forest Football Club
✨Know Your Stuff
Make sure you research Nottingham Forest Football Club and its hospitality offerings. Understand their values, recent events, and how they engage with supporters. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you've successfully managed customer relationships or maximised revenue. Be ready to explain how you can apply these skills to enhance the hospitality experience for NFFC supporters.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, especially around handling customer enquiries or managing bookings. Practise responding to common customer queries and think about how you would handle difficult situations to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, upcoming events, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to the club's goals.
