At a Glance
- Tasks: Lead engaging stadium and museum tours for diverse audiences, sharing Nottingham Forest's rich history.
- Company: Join the iconic Nottingham Forest Football Club with a vibrant and inclusive culture.
- Benefits: Flexible hours, casual work environment, and opportunities to enhance your communication skills.
- Other info: Great opportunity for personal growth and to make lasting memories in a dynamic setting.
- Why this job: Be an ambassador for a legendary club while connecting with fans and visitors.
- Qualifications: Passion for football history and excellent communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Media and Communications
Reporting to: Stadium Tour and Museum Manager
Closing Date For Applications: 2nd June 2026
About the Role
The Museum and Stadium Tour Operator is responsible for delivering engaging and informative tours to a wide range of audiences, including general visitors and private groups such as schools, local clubs, and corporate events. The role also involves contributing to the day‑to‑day upkeep of the museum environment and working collaboratively with the wider team to enhance and develop both the stadium tour and museum experience.
Key Tasks and Responsibilities
- Deliver stadium tours for groups of up to 25 people, providing an authentic experience of Nottingham Forest and the club’s rich history.
- Develop ideas that will continuously improve the service and product that we are able to deliver.
- Act as an ambassador for Nottingham Forest Football Club.
- At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club, for example working in the museum on matchdays.
What are we looking for
- Exceptional knowledge of the history of Nottingham Forest Football Club.
- Exceptional knowledge of the wider footballing history and landscape.
- Experience in a customer service/front‑of‑house role would be advantageous.
- Excellent attention to detail and good organisational skills.
- Knowledge of inclusive customer experiences and accessibility requirements for guests.
- Be confident in delivering information to large groups of people in an engaging and enthusiastic way.
- Communicates well on all levels with varying levels of seniority, from entry level to Board level staff.
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a 'disabled person' according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind‑overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Flexible-Hours Stadium & Museum Tour Guide employer: Nottingham Forest Football Club
Nottingham Forest Football Club is an exceptional employer that fosters a vibrant and inclusive work culture, offering flexible hours for the Stadium & Museum Tour Guide role at The City Ground in Nottingham. Employees benefit from engaging with diverse audiences, contributing to the club's rich history, and enjoying opportunities for personal growth and development within a supportive team environment. With a strong commitment to equality, diversity, and inclusion, Nottingham Forest ensures that all staff feel valued and empowered to reach their full potential.
Contact Details:
Nottingham Forest Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Flexible-Hours Stadium & Museum Tour Guide
✨Tip Number 1
Get to know Nottingham Forest inside out! Brush up on the club's history and key moments, so you can share engaging stories during your tours. This will not only impress your audience but also show your passion for the role.
✨Tip Number 2
Practice your public speaking skills! Delivering information to large groups can be daunting, but the more you rehearse, the more confident you'll become. Try presenting to friends or family to get comfortable with your delivery.
✨Tip Number 3
Network with current tour guides or staff at the club. They can provide insider tips and advice on what makes a great tour guide. Plus, it’s a fantastic way to show your enthusiasm for the position!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the club, which can help you tailor your approach when you land that interview.
We think you need these skills to ace Flexible-Hours Stadium & Museum Tour Guide
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for Nottingham Forest and football shine through! Share any personal experiences or knowledge that highlight your enthusiasm for the club's history and the sport in general.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to engage with diverse audiences.
Be Authentic and Engaging:Since the role involves delivering tours, your written application should reflect your personality. Use a friendly tone and be engaging in your writing, as this will give us a taste of how you might connect with our visitors.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all the necessary information and helps us keep track of your application easily.
How to prepare for a job interview at Nottingham Forest Football Club
✨Know Your Stuff
Make sure you brush up on the history of Nottingham Forest Football Club and the wider footballing landscape. Being able to share interesting anecdotes or lesser-known facts during your interview will show your passion and knowledge, making you stand out as a candidate.
✨Engage Like a Pro
Practice delivering information in an engaging way. You might want to rehearse a mini-tour with friends or family, focusing on how to keep their attention. This will help you demonstrate your ability to communicate effectively with large groups, which is key for this role.
✨Show Your Customer Service Skills
Think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled challenging situations or went above and beyond for a guest. This will highlight your suitability for a front-of-house role.
✨Flexibility is Key
Be prepared to discuss how you can adapt to different situations, especially since this role involves variable hours and tasks outside of the usual job description. Share examples of times when you've successfully managed unexpected changes or worked under pressure.
