At a Glance
- Tasks: Lead engaging stadium tours and enhance the museum experience for diverse audiences.
- Company: Join Nottingham Forest Football Club, a vibrant and inclusive workplace.
- Benefits: Flexible hours, dynamic work environment, and opportunities to connect with fans.
- Other info: Be part of a team that values diversity and promotes equal opportunities.
- Why this job: Share your passion for football and history while making lasting memories for visitors.
- Qualifications: Knowledge of Nottingham Forest's history and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Engagement: Casual position offering variable hours on a flexible basis.
Location: The City Ground, Nottingham, NG2 5FJ.
Department: Media and Communications.
Reporting to: Stadium Tour and Museum Manager.
Closing Date For Applications: 2nd June 2026.
About the Role:
The Museum and Stadium Tour Operator is responsible for delivering engaging and informative tours to a wide range of audiences, including general visitors and private groups such as schools, local clubs, and corporate events. The role also involves contributing to the day‑to‑day upkeep of the museum environment and working collaboratively with the wider team to enhance and develop both the stadium tour and museum experience.
Key Tasks and Responsibilities:
- Deliver stadium tours for groups of up to 25 people, providing an authentic experience of Nottingham Forest and the club’s rich history.
- Develop ideas that will continuously improve the service and product that we are able to deliver.
- Act as an ambassador for Nottingham Forest Football Club.
- At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club, for example working in the museum on matchdays.
What are we looking for:
- Exceptional knowledge of the history of Nottingham Forest Football Club.
- Exceptional knowledge of the wider footballing history and landscape.
- Experience in a customer service/front‑of‑house role would be advantageous.
- Excellent attention to detail and good organisational skills.
- Knowledge of inclusive customer experiences and accessibility requirements for guests.
- Be confident in delivering information to large groups of people in an engaging and enthusiastic way.
- Communicates well on all levels with varying levels of seniority, from entry level to Board level staff.
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Forest For Everyone:
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer:
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a 'disabled person' according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.
Casual Museum and Stadium Tour Operator employer: Nottingham Forest Football Club
Nottingham Forest Football Club is an exceptional employer that fosters a vibrant and inclusive work culture, offering flexible hours for the Casual Museum and Stadium Tour Operator role. Employees benefit from engaging with diverse audiences while sharing the rich history of the club, alongside opportunities for personal growth and development within a supportive team environment. Located at The City Ground in Nottingham, this role allows you to be part of a passionate community dedicated to celebrating football and enhancing visitor experiences.
Contact Details:
Nottingham Forest Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Museum and Stadium Tour Operator
✨Tip Number 1
Get to know the club's history inside out! Brush up on Nottingham Forest's key moments and players, so you can share those stories during your interviews. It’ll show your passion and make you stand out as a true ambassador for the club.
✨Tip Number 2
Practice your public speaking skills! Since you'll be delivering tours to groups, being confident and engaging is key. Try rehearsing in front of friends or family to get comfortable with presenting information in an enthusiastic way.
✨Tip Number 3
Network with current employees or volunteers at the club. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows your commitment to being part of the Nottingham Forest community!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any new roles that pop up, making it easier for us to find you when the perfect opportunity arises.
We think you need these skills to ace Casual Museum and Stadium Tour Operator
Some tips for your application 🫡
Show Your Passion for Football:When applying, let your love for Nottingham Forest and football shine through! Share any personal experiences or knowledge that highlight your enthusiasm for the club's history and the sport in general.
Tailor Your Application:Make sure to customise your application to reflect the key skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to engage with diverse audiences.
Be Authentic and Engaging:Since the role involves delivering tours, your written application should reflect your personality. Use a friendly tone and be engaging in your writing to show that you can connect with visitors just as well on paper as you would in person.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nottingham Forest Football Club
✨Know Your Stuff
Make sure you brush up on the history of Nottingham Forest Football Club and the wider footballing landscape. Being able to share interesting anecdotes or lesser-known facts during your interview will show your passion and knowledge, making you stand out as a candidate.
✨Engage with Enthusiasm
Since the role involves delivering tours, practice how you can convey information in an engaging and enthusiastic manner. Consider doing a mock tour for friends or family to get comfortable speaking in front of groups and to refine your storytelling skills.
✨Showcase Your Customer Service Skills
Highlight any previous experience in customer service or front-of-house roles. Be ready to discuss specific examples where you’ve gone above and beyond to ensure a great experience for guests, as this is crucial for the role of a tour operator.
✨Be Flexible and Adaptable
The job may require you to step outside your usual responsibilities, especially on matchdays. Prepare to discuss how you've handled unexpected situations in the past and demonstrate your willingness to adapt to the needs of the team and the club.
