Receptionist (Part Time) in West Bridgford

Salary: Please state your expectations within your application.

Contract: Full Time, 16 hours a week (Monday and Tuesday).

Location: The City Ground, Nottingham, NG2 5FJ.

Department: Executive Services.

Reporting to: Executive Services Manager.

Closing Date For Applications: 9th July 2026.

About the Role

In this role you will be responsible for managing the reception area, greeting guests, ensuring the signing procedures are adhered to and basic health and safety information is shared with all visitors. You are the first impression many visitors have of the Club therefore your customer service and attention to detail is key.

The Perks of the Job

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities

• Welcoming visitors by greeting them, following the signing in procedure.
• Answering the telephone, screening calls as required, referring enquiries to the relevant teams.
• Responding to emails and managing the reception inbox.
• Ensuring security protocols are always followed.
• Distributing incoming parcels/post.
• Keeping the reception area stocked and tidy.
• Maintaining a safe and clean reception area by regularly checking the general tidiness and maintenance of the rooms.
• Assisting internal departments by acting as the point of contact for any front of house queries and guests.
• Adhering to Health and Safety at all times.
• To carry out any other duties reasonably required within the remit of the position.

What are we looking for

• Previous experience working front of house and/or an administrative role.
• Competent in the use of all Microsoft Office packages (Word, Excel and Outlook).
• Friendly, approachable and professional.
• Adaptable and flexible.
• Demonstration of high quality, accurate and efficient working practices.
• Excellent communication and tactfully with persons at all levels (in person/email/telephone).
• Self‑motivated, thorough and the ability to prioritise.
• Availability outside of contracted days to cover holidays and absence.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind‑overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.