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- Tasks: Support vulnerable individuals affected by domestic abuse through practical and emotional assistance.
- Company: Join Nottingham Community Housing Association, a top-rated workplace dedicated to community support since 1973.
- Benefits: Enjoy perks like free training, generous leave, and a wellbeing plan, plus social events!
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in support roles is preferred; strong communication skills and a caring attitude are essential.
- Other info: This role is open to female applicants only, and a valid UK driving license is required.
The predicted salary is between 20000 - 24000 £ per year.
Salary: £24,030 - £24,513 per annum
Location: Amber Valley
Hours: 37
Closing Date: 21/07/2025 23:59
This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.
Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive WISH team as a Support Worker. Do you want to make a difference to the lives of vulnerable people and their families? Have you got experience of working with individuals and families who have experienced Domestic Abuse?
The Service
Derbyshire WISH provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. We offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as the 41st UK’s Best Workplace by Great Place to Work UK.
The Role Duties
As a Support Worker at WISH, you’ll play a pivotal role in providing practical and emotional support to women and men who are experiencing or have experienced domestic abuse (both in the refuge and throughout the local community). You’ll work with clients to assess needs and risks and plan a package of support and risk management individual to them, signposting them to other support services when necessary. Some of the other duties involve:
- Assessing referrals for both community and refuge based services
- Supporting the delivery of group work both in refuge and local community
- Travelling throughout service delivery area to deliver support and attendance at multi-agency meetings and work in partnership with other agencies where required to advocate for our clients and ensure risk is managed and support needs are met
- Working with colleagues to provide a clean and welcoming environment for all accessing our services
- Ensuring records (computer based case management system) are kept up to date and accurate
What We Are Looking For
We’re looking for someone who has the values, knowledge and skills of working within a support role supporting clients who have experienced domestic abuse, and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. Experience advocating for clients, safety planning and support planning are highly desirable for this role. We would like to hear from you if you are resilient, caring person, with commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service.
Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferrable skills. A full valid UK driving license is required for this role.
Working Hours
You will work 37 hours a week, Monday to Friday 9am – 5pm. There may be expectation to work some evenings up to 8pm and occasional weekends and bank holidays. You will occasionally be required to attend training at our Head Office, which is based in Clifton.
As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.
Useful Top Tips
You will need to attach a CV in order to apply for this role. All correspondence will be via your registered email address.
To apply, click the Apply Now button at the top of this page. All successful candidates will be required to take a basic numeracy and literacy exercise prior to the interview. Interviews will be ongoing, and we reserve the right to close this vacancy early if enough interest is received.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we deliver care and support to people all over the East Midlands.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Support Worker employer: Nottingham Community Housing Association
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing domestic abuse. Understanding these issues will help you connect better with potential clients and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Network with professionals in the domestic abuse sector. Attend local events or workshops related to support work, as this can provide valuable insights and connections that may lead to job opportunities at NCHA.
✨Tip Number 3
Highlight any relevant volunteer experience or transferable skills during your interactions with us. Even if your background isn't directly in domestic abuse support, showcasing your empathy, communication skills, and resilience can set you apart.
✨Tip Number 4
Prepare for the numeracy and literacy exercise by brushing up on basic skills. This will not only help you perform well but also show us that you're serious about the role and willing to put in the effort to succeed.
We think you need these skills to ace Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Worker position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous work with vulnerable individuals or in domestic abuse services.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting individuals affected by domestic abuse. Use specific examples from your past experiences to demonstrate your suitability.
Highlight Relevant Skills: Make sure to mention key skills such as communication, empathy, and resilience in your application. These are crucial for a Support Worker role and should be evident in your CV and cover letter.
How to prepare for a job interview at Nottingham Community Housing Association
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Worker. Be prepared to discuss how your experience aligns with the specific duties, especially in relation to supporting individuals affected by domestic abuse.
✨Show Empathy and Resilience
During the interview, demonstrate your ability to empathise with vulnerable individuals. Share examples from your past experiences where you've shown resilience and compassion, as these qualities are crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples where you successfully advocated for clients or managed risks effectively.
✨Highlight Communication Skills
Effective communication is key in this role. Be ready to discuss how you have communicated with clients, colleagues, and external agencies in the past. Provide examples that showcase your ability to build rapport and work collaboratively.