Support Worker

You’ll be supporting service users both in their accommodation and in the community to overcome issues in their daily lives impacting negatively on their mental health and wellbeing.

You’ll support service users to identify barriers / challenges to living as independently as possible by utilising a strengths-based approach, develop a support plan to enable service users to achieve their goals

As a support worker no two days are the same, but these are some of the tasks you would expect to be doing:

• Supporting service users in their daily lives promoting independence and achieving personal goals.

• Maintaining accurate records of support delivered.

• Helping service users by managing their finances in accordance with all policies.

• Responding effectively to challenging situations following care plans and risk assessments.

• Providing flexible, long-term support to enable service users to increase independence and overcome social, practical, financial, and emotional difficulties.

• Supporting service users to develop coping strategies to manage periods of problematic mental health.

• Assisting the service user to overcome challenges in their lives including housing, finances, welfare benefits, medication, engaging in the wider community and all aspects of daily living.

• Promoting social inclusion and participation in the life of the city by developing and maintaining links with agencies beyond health and social care and by introducing activities, community resources and sometimes creative sources of support.

• Foster positive partnerships within the multi-agency arena, working collaboratively across operational areas and the local community to raise awareness of mental health issues and available support options.

• Liaising, signposting, or referring to relevant statutory and voluntary agencies, advocating for the best possible support for each service user.

We are seeking a compassionate, motivated, and reliable Support Worker to join our dedicated team. We have a 4-bed mental health supported living accommodation, offering a 24-hour service. We also have 3 service users who we support in their own homes and in the community., You will have a genuine passion for supporting people with mental health needs alongside your strong communication and interpersonal skills. You will be committed to maintaining confidentiality and respecting the dignity of service users. Any previous experience in mental health support is desirable, although full training will be provided.

The project works on a 24-hour shift pattern, 2pm-10pm, Sleep Ins, 7am-2pm. In the community shifts are 9am-5pm during weekdays and 9am-4pm at the weekend. Shifts are on a rota basis in advance to ensure a positive work life balance.

If you are compassionate, resilient, and ready to make a real impact, we’d love to hear from you!

Why NCHA?

At NCHA we thrive on our values and believe in creating a supportive and rewarding environment. When you join our team, you’ll enjoy a range of benefits designed to help you thrive both professionally and personally:

• c36.5 days leave a year with additional 2 days after 5 years’ service.

• Healthcare Cash Back Plan worth up to £1,200 per year on your routine healthcare costs e.g. Dentist, opticians etc.

• Company Pension Scheme with contributions matched up to 10%, including life assurance.

• Enhanced maternity/paternity/adoption pay.

• £250 for successful referral of a friend/family member

• Employee Recognition Scheme with monetary rewards

• Great learning & development and qualification opportunities

• Paid to train.

• Discounted bus passes and gym membership, discounts and cashback at major retailers, and a Cycle to Work scheme.

• Blue Light Card

• Free access to employee Advice Line; with a 24-hour confidential advice service

• Opportunities to join several networking and support groups e.g. LGBT Ally, Diverse Heritage Forum, become a Diversity Champion etc.

• Fantastic flexibility and a great work/life balance

• Opportunities to attend colleague social events.

Join us and be a part of a company that values your contributions and invests in your success as we work together to deliver our vision of More homes, great services, better lives.

£22,669 – £23,428