At a Glance
- Tasks: Provide first-line IT support and manage service desk operations.
- Company: Join a forward-thinking organisation with a supportive culture.
- Benefits: Generous leave, healthcare support, and shopping discounts.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while helping others and solving problems.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity. As a Technology Service Desk Assistant, you'll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.
In this IT support role, you'll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You'll support day-to-day operations and help ensure our technology services run smoothly.
What you'll be doing
- Logging and managing IT support tickets within a busy Service Desk environment
- Providing friendly, patient first-line technical support to colleagues
- Maintaining the IT asset register, including equipment tracking and warranties
- Ordering IT equipment, monitoring stock levels and supporting procurement
- Updating system documentation and knowledge bases
- Supporting wider Technology Services administration, including scheduling and telecoms tasks
- Ensuring all IT records, systems and data are accurate and well-maintained
What you'll have
- Strong communication skills and a passion for customer service and IT support
- Good IT, numeracy and literacy skills, including experience using Microsoft Office
- The ability to organise your workload, meet deadlines and maintain accurate records
- Experience working in a customer-focused or helpdesk environment
- A commitment to inclusive, respectful and collaborative working
We offer excellent benefits including:
- 35 hour working week as standard
- Generous annual leave package with the ability to buy more (or sell!)
- A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more
Ready to start your career in IT support and technology services? Click Apply Now and take your next step into a supportive, forward-thinking Technology Services team where your work really matters.
Technology Service Desk Assistant in Nottingham employer: Nottingham Community Housing Association
Join a dynamic and supportive Technology Services team where your passion for IT and customer service can flourish. As a Technology Service Desk Assistant, you'll benefit from a generous annual leave package, a 35-hour working week, and a comprehensive wellbeing benefits package, all while gaining invaluable hands-on experience in a collaborative environment that prioritises employee growth and development.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service Desk Assistant in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend to throw some common questions your way, especially those related to customer service and IT support.
✨Tip Number 3
Show off your passion for technology! When you get the chance, share your personal projects or any tech-related hobbies during interviews. It shows you're genuinely interested and eager to learn more in the field.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out and show us why you’d be a great fit for the Technology Service Desk Assistant role.
We think you need these skills to ace Technology Service Desk Assistant in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technology Service Desk Assistant role. Highlight any customer service experience and IT skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT and helping others. Share specific examples of how you've solved problems or provided support in the past to show us what you can bring to the team.
Showcase Your Communication Skills:Since strong communication is vital for this role, ensure your application is clear and concise. Use straightforward language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical terms and concepts, especially those related to customer support and service desk operations. This will help you feel more confident when discussing your skills and experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you helped someone solve a problem or went the extra mile to assist a colleague. This will demonstrate your passion for helping others, which is key for this role.
✨Practice Problem-Solving Scenarios
Anticipate potential technical issues that might arise in a service desk environment and think through how you would handle them. Practising these scenarios can help you articulate your thought process during the interview, showing that you're ready to tackle challenges head-on.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of issues you might encounter, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
