At a Glance
- Tasks: Manage and improve applications while providing hands-on support and technical leadership.
- Company: Join a forward-thinking Technology Services team committed to innovation.
- Benefits: Flexible hybrid working, competitive salary, and a focus on work-life balance.
- Other info: Inclusive workplace that values diversity and promotes equality.
- Why this job: Make a real impact by optimising systems that support essential frontline services.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
Are you an Application Support Analyst or Experienced System User in your department looking to take ownership of systems? Join our Technology Services team and play a vital role in managing, supporting and improving our suite of on-premises and hosted applications. You’ll ensure systems are secure, integrated and optimised, helping colleagues deliver essential frontline services.
This role combines hands-on support, technical leadership, and project delivery, giving you variety and real impact.
As an Applications Specialist, you’ll:
- Support the day-to-day operation, configuration and optimisation of applications, databases and servers
- Provide 3rd line support, resolving complex issues and ensuring systems run efficiently
- Take ownership as the technical lead on new application implementations and system upgrades
- Coordinate and support User Acceptance Testing (UAT), including developing test plans
- Support system users and the wider Technology Services team on core applications
- Log, manage and resolve incidents and service requests using IT service management / call logging tools
We’re looking for a technically capable, customer-focused Applications Specialist who can take ownership and collaborate effectively:
- Experience supporting business-critical applications in a customer-focused IT environment
- Strong skills in application support, troubleshooting and optimisation
- Experience with data and understand how it impacts on applications and business processes
- Ability to balance project work with day-to-day support
- Experience with housing or finance systems (e.g. MRI Housing One, Open Accounts, MRI Repairs)
You’re skilled at building strong, collaborative relationships with colleagues and external suppliers, and you are committed to promoting equality, diversity and inclusion, aligning with our CLEAR values.
Flexible hybrid working to support your work-life balance – Monday to Friday, working from home and our head office based in Clifton.
Apply today and help shape the future of our technology services.
Our commitment to inclusion: As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.
Specialist Support Officer (Permanent) in Nottingham employer: Nottingham Community Housing Association
Join our dynamic Technology Services team as a Specialist Support Officer, where you will play a crucial role in enhancing our suite of applications while enjoying a flexible hybrid working environment that promotes work-life balance. We pride ourselves on fostering a collaborative and inclusive culture, offering ample opportunities for professional growth and development, all while making a meaningful impact on essential frontline services in the Clifton area.
Contact Details:
Nottingham Community Housing Association Recruitment Team
