At a Glance
- Tasks: Support customers in finding homes and manage property allocations with a friendly approach.
- Company: Join NCHA, a supportive team making a difference in the East Midlands.
- Benefits: Enjoy a collaborative environment, skill development, and various employee perks.
- Other info: Flexible working hours with hybrid options and a modern office space.
- Why this job: Make a real impact in people's lives while gaining valuable experience in housing services.
- Qualifications: Confident, organised, customer-focused, with strong IT skills and a willingness to learn.
The predicted salary is between 24000 - 28000 £ per year.
Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You will play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.
About the Team
Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.
Key Responsibilities
- Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
- Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
- Act as the first point of contact for customers, providing clear, friendly, and professional advice
- Advertise void properties and support reducing re-let times
- Manage tenancy terminations efficiently and within required timescales
- Support property allocations and lettings processes
- Prepare sign-up packs and support digital sign-ups (using Adobe)
- Track and manage documentation, ensuring accurate, compliant record keeping
- Maintain data and produce reports to support team performance
- Work collaboratively with colleagues to meet KPIs and deliver excellent customer service
About You
We are looking for a confident, organised, and customer-focused individual who thrives in a busy environment. You will be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you will be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems including advertising properties on Rightmove and various Local Authority choice-based letting platforms. Above all, you will bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.
What We Offer
- A supportive and collaborative working environment
- A modern, open-plan office in Clifton
- Opportunities to develop skills and experience in housing and property services
- Access to a range of employee benefits (see our website for full details)
Working Hours
- 35 hours per week
- Monday to Friday, 9:00am - 5:00pm (with 1-hour lunch)
- Hybrid working: minimum 3 days in the office
Interviews will be held on 8th June from our office in Clifton.
Lettings Admin Assistant in Nottingham employer: Nottingham Community Housing Association
NCHA is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to make a meaningful impact in the community. With a modern office located in Clifton, employees benefit from flexible working arrangements, opportunities for professional development in housing services, and access to a comprehensive range of employee benefits. Join our dynamic Lettings Team and contribute to our mission of providing more homes and better lives across the East Midlands.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Admin Assistant in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Lettings Admin Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies like NCHA on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings and customer service. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Lettings Admin Assistant in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lettings Admin Assistant role. Highlight any customer service experience and your ability to manage documentation, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about helping people find homes. Share specific examples of how you've provided excellent customer service in the past, as this will resonate with our mission.
Show Off Your IT Skills:Since strong IT skills are essential, mention your proficiency in Excel, Word, and Outlook. If you have experience with property advertising platforms like Rightmove, be sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Lettings Team.
How to prepare for a job interview at Nottingham Community Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Admin Assistant role. Familiarise yourself with NCHA's mission and values, especially their focus on customer service and community impact. This will help you tailor your answers to show how you can contribute to their vision of 'More Homes, Great Services, and Better Lives'.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers through their housing journey, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to a positive customer experience.
✨Demonstrate Your Organisational Skills
The Lettings Admin Assistant position requires strong organisational abilities. During the interview, highlight your experience with managing multiple tasks or projects simultaneously. You could mention tools or methods you use to stay organised, such as digital calendars or task management apps, which will show that you're proactive and efficient.
✨Be Ready to Discuss IT Proficiency
As the role involves using various software like Excel, Word, and Outlook, be prepared to discuss your IT skills. If you have experience with property advertising platforms like Rightmove, mention it! If not, express your eagerness to learn new systems. This shows adaptability and a willingness to grow, which are key traits for this fast-paced environment.
