At a Glance
- Tasks: Support customers in finding their perfect home and manage property allocations.
- Company: Join Nottingham Community Housing Association, a leader in housing and support services.
- Benefits: Enjoy a competitive salary, generous leave, and access to training and development.
- Other info: Hybrid working model with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25605 - 30072 £ per year.
Salary: £25,605 - £30,072 per annum
Location: Nottingham
Hours: 35
Closing Date: 31/05/2026 23:59
This is a permanent, full-time vacancy that will close in 6 days at 23:59 BST.
The Vacancy
Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You’ll play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.
About The Team
Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.
Key Responsibilities
- Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
- Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
- Act as the first point of contact for customers, providing clear, friendly, and professional advice
- Advertise void properties and support reducing re-let times
- Manage tenancy terminations efficiently and within required timescales
- Support property allocations and lettings processes
- Prepare sign-up packs and support digital sign-ups (using Adobe)
- Track and manage documentation, ensuring accurate, compliant record keeping
- Maintain data and produce reports to support team performance
- Work collaboratively with colleagues to meet KPIs and deliver excellent customer service
About You
We’re looking for a confident, organised, and customer-focused individual who thrives in a busy environment. You’ll be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you’ll be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems — including advertising properties on Rightmove and various Local Authority choice-based letting platforms. Above all, you’ll bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.
What We Offer
- A supportive and collaborative working environment
- A modern, open-plan office in Clifton
- Opportunities to develop skills and experience in housing and property services
- Access to a range of employee benefits
Working Hours
35 hours per week, Monday to Friday, 9:00am – 5:00pm (with 1-hour lunch). Hybrid working: minimum 3 days in the office.
Interviews will be held on 8th June from our office in Clifton.
What Our Team Says
“Since moving into our modern, open-plan Clifton office, we’ve benefited from closer collaboration across the team and wider organisation. It’s great to work face-to-face, share ideas, and reduce reliance on emails and calls.”
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Hybrid Lettings Admin: Customer-Centric Housing Support in Nottingham employer: Nottingham Community Housing Association
At NCHA, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in our modern Clifton office. As a Lettings Assistant, you'll have the opportunity to make a meaningful impact in the community while benefiting from professional development, a range of employee perks, and a flexible hybrid working model that promotes work-life balance.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Lettings Admin: Customer-Centric Housing Support in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NCHA and their mission. Understanding their vision of 'More Homes, Great Services, and Better Lives' will help you connect your experiences to their goals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past where you've gone above and beyond to help someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your organisational skills! The Lettings Assistant role requires a lot of multitasking. Prepare to discuss how you manage your time and keep track of tasks, especially in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NCHA team and making a difference in the community.
We think you need these skills to ace Hybrid Lettings Admin: Customer-Centric Housing Support in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in the lives of our customers.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our customer-centric approach and the specific responsibilities of the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Stuff
Before the interview, make sure you understand NCHA's mission and values. Familiarise yourself with their approach to customer service and how they manage lettings. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Focus
Since this role is all about supporting customers, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, and be ready to share these stories during the interview.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay on top of your workload, especially in a fast-paced environment like lettings.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, opportunities for professional development, or how success is measured in the role.
