At a Glance
- Tasks: Engage with the community, support tenants, and manage estates in Nottingham and Leicestershire.
- Company: NCHA, a forward-thinking organisation dedicated to enriching communities.
- Benefits: Generous annual leave, wellbeing plan, free training, and social events.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be the face of NCHA, making a real difference in people's lives.
- Qualifications: Passionate about community engagement with strong communication skills.
The predicted salary is between 32800 - 38700 € per year.
Salary: £32,800 - £38,700 per annum
Location: Nottingham and Mountsorrel
Hours: 35
Closing Date: 20/05/2026 23:59 BST
Responsibilities
We have an exciting opportunity for you to become the NCHA ambassador for a designated geographical area. As our Housing Officer you will support, deliver and co‑ordinate our tenancy management and sustainment approach, and deliver estate management activity while involving local residents and partners in this and other customer engagement activities.
- Be the face of NCHA on your patch, carrying out new customer visits and other scheduled tenancy management visits.
- Use a risk‑based approach to identify customers who will need further support to maintain their tenancy and home.
- Carry out a programme of support visits to build trust and maintain those relationships as an ambassador for NCHA.
The role is patch‑based, with an expectation to base your work from our Clifton or Mountsorrel office at least three days a week. Working hours are Monday to Friday 9:00–17:00, with some flexibility to meet the needs of the business. The role covers Nottinghamshire and Leicestershire.
Qualifications
We are looking for an enthusiastic people person who loves to engage with others and is full of ideas on how to enrich the community. You will be an avid listener and keep your ear to the ground.
- Essential:
- Valid driving licence and access to a vehicle.
- Experience in community engagement, housing or a related field.
- Strong interpersonal and communication skills.
- Ability to work independently and manage multiple sites.
Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle‑to‑work and discounted bus pass schemes
As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates and encourages inclusivity in the workplace.
Housing Officer in Nottingham employer: Nottingham Community Housing Association
NCHA is an exceptional employer that prioritises community engagement and employee wellbeing, offering a supportive work culture where your contributions as a Housing Officer truly make a difference. With generous benefits including a wellbeing plan, free training, and opportunities for professional growth, you will thrive in a collaborative environment based in the vibrant areas of Nottingham and Mountsorrel. Join us to be part of a team that values inclusivity and empowers you to enrich the lives of local residents.
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Nottingham
✨Tip Number 1
Get to know the company! Research NCHA and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being their Housing Officer.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've successfully engaged with the community or managed multiple sites. We want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Housing Officer in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for community engagement shine through. We want to see how much you care about making a difference in people's lives and how you can bring fresh ideas to the role.
Tailor Your CV:Make sure your CV is tailored to the Housing Officer position. Highlight your relevant experience in housing or community engagement, and don’t forget to mention your strong interpersonal skills. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we need for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Patch
Familiarise yourself with the Nottingham and Leicestershire areas you'll be covering. Research local community issues, housing trends, and key organisations. This will show your potential employer that you're genuinely interested in the role and ready to engage with residents.
✨Showcase Your People Skills
As a Housing Officer, strong interpersonal skills are crucial. Prepare examples of how you've successfully engaged with communities or resolved conflicts in the past. Be ready to demonstrate your ability to build trust and rapport with diverse groups.
✨Emphasise Your Independence
This role requires you to manage multiple sites independently. Highlight your experience in self-management and how you've effectively prioritised tasks in previous roles. Share specific instances where you've taken initiative to solve problems without direct supervision.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's community engagement strategies and how they measure success in tenancy management. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
