Nottingham Community Housing Association is seeking a Customer Resolution Agent to lead on high-quality complaints handling, investigating issues, coordinating with colleagues and stakeholders, and delivering timely, fair outcomes for customers.
You will manage a varied caseload, gather information, monitor commitments, and help prevent recurring issues through lessons learned. A calm and impartial approach is essential, with strong communication and organisational skills.
#J-18808-Ljbffr
Customer Resolution Specialist in Nottingham employer: Nottingham Community Housing Association
At NCHA, we pride ourselves on being an excellent employer that values compassion and teamwork. Our supportive work culture fosters personal and professional growth, providing employees with opportunities to make a meaningful impact in the lives of young people in Newark. With competitive salaries and a commitment to staff development, we ensure that our team feels valued and empowered in their roles.
Contact Details:
Nottingham Community Housing Association Recruitment Team
