At a Glance
- Tasks: Shape services and represent customer voices at a strategic level.
- Company: Join Nottingham Community Housing Association, a proud community-focused organisation since 1973.
- Benefits: Earn £3,068 annually, enjoy training, and influence real change.
- Other info: Attend at least four meetings a year, with flexible options for participation.
- Why this job: Make a difference in your community and help improve customer experiences.
- Qualifications: Must be a tenant or household occupant of an NCHA property.
Salary: £3,068 per annum
Location: Nottingham
Hours: at least 4 meetings per year
Closing Date: 10/06/2026 23:59
About The Role
We are looking for a Customer Committee Member to help shape services and represent customer voices at a strategic level. The Customer Committee supports the Group Board by overseeing customer experience, reviewing performance and helping ensure services meet regulatory standards. This is a valuable opportunity to influence decisions and contribute to better outcomes for residents.
What You Will Do
- Provide insight and challenge on customer experience and performance
- Review key policies, reports and service standards
- Help ensure a wide range of customer views are heard and reflected
- Support equality, diversity and inclusion across services.
About You
- An interest in housing and customer services
- The ability to give balanced, independent views
- Confidence to contribute in meetings
- A willingness to learn and develop your knowledge.
Essential Requirements
You must be a tenant or household occupant living in an NCHA property and able to attend at least four meetings each year, these meetings will alternate between in person and MS Teams. As part of this role, you will be expected to complete mandatory training with some optional additional training. You must not be a current employee or contractor, or in dispute with NCHA.
What We Offer
- £3,068 annual remuneration
- Training and support
- A real opportunity to influence services and decisions.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Customer Committee Member in Nottingham employer: Nottingham Community Housing Association
Nottingham Community Housing Association (NCHA) is an exceptional employer that values the voices of its residents and fosters a culture of inclusivity and support. As a Customer Committee Member, you will have the unique opportunity to influence housing services while benefiting from comprehensive training, a wellbeing plan, and generous leave policies. Located in Nottingham, NCHA is dedicated to enhancing community welfare and offers a collaborative environment where your insights can lead to meaningful change.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Committee Member in Nottingham
✨Tip Number 1
Get to know the organisation! Research NCHA and understand their values, mission, and the services they provide. This will help you tailor your contributions in meetings and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network with current committee members or other tenants. They can give you insights into what the role entails and share tips on how to effectively voice customer concerns. Plus, it’s a great way to build relationships before you even start!
✨Tip Number 3
Prepare for meetings by reviewing past minutes and reports. This will help you understand ongoing issues and come up with informed suggestions. Being well-prepared shows your commitment and helps you stand out as a proactive member.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a real impact in their community.
We think you need these skills to ace Customer Committee Member in Nottingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for housing and customer services! Share any relevant experiences or insights that highlight your interest in making a difference for residents.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Highlight Your Skills:Don’t forget to showcase your ability to give balanced views and contribute in meetings. Mention any past experiences where you’ve successfully done this, as it’s key for the Customer Committee Member role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Stuff
Familiarise yourself with NCHA's mission and values, especially around customer experience and community support. Understanding their services will help you provide insightful contributions during the interview.
✨Show Your Passion
Express your genuine interest in housing and customer services. Share any personal experiences or insights that highlight your commitment to improving customer experiences and how you can represent diverse voices effectively.
✨Prepare for Questions
Think about potential questions related to customer experience and performance. Be ready to discuss how you would approach reviewing policies and ensuring inclusivity in services. Practising your responses can boost your confidence.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the role and the committee’s impact. This shows your enthusiasm and willingness to engage, plus it helps you understand how you can contribute meaningfully.
