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- Tasks: Lead the day-to-day operations of The Pinnacle, ensuring safety and support for residents.
- Company: Join NCHA, a top-rated workplace dedicated to creating safe, welcoming homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing practical skills.
- Qualifications: Experience in customer service and practical maintenance skills are essential.
- Other info: Work in a dynamic role with a focus on community and safety.
The predicted salary is between 29593 - 34613 £ per year.
A hands-on role at the heart of The Pinnacle. At NCHA, we're proud to provide safe, well-managed homes where people feel supported and connected. As our Building & Housing Manager, you'll be the on-site lead at The Pinnacle, making sure the building runs smoothly, repairs are completed promptly, and residents receive clear, consistent support.
This role is ideal for someone who is practical, people-focused and confident taking ownership of both building safety and customer experience.
The RoleYou'll take responsibility for the day-to-day running of The Pinnacle, combining hands-on building care with excellent customer service. From logging repairs to carrying out small maintenance jobs and keeping communal areas clean and well-presented, you'll be the building's eyes and ears, being able to identify issues early and making sure they're dealt with effectively. Your work will directly shape how safe, supported and informed residents feel in their home.
What You'll Lead- Daily repairs and maintenance, including logging issues and carrying out basic handy-person tasks
- High-standard presentation of communal areas, including occasional cleaning
- Regular walk-throughs and safety checks, with a strong focus on fire safety and hazard spotting
- On-site coordination and monitoring of contractors, ensuring work is completed safely and to standard
- Strong relationships with residents, offering reassurance, practical help and clear updates
- Effective communication between residents, contractors and NCHA teams
- Accurate record-keeping of repairs, compliance checks, resident interactions and contractor activity
- Experience in a customer-facing role, ideally within housing, building management or compliance
- Practical skills and confidence handling minor maintenance tasks
- Strong knowledge (or willingness to develop) in areas such as CDM 2015, Asbestos awareness, building regulations and housing standards
- CIH Level 3 or willingness to work towards it
- Excellent organisation, clear communication and the ability to remain calm and consistent
- A proactive, problem-solving mindset and commitment to NCHA's CLEAR values
- Ability to work independently while contributing to wider team priorities
- Competent IT skills and attention to detail in reporting
- Full UK driving licence
- Willingness to work occasional evenings or weekends when needed
You’ll work 35 hours per week, Monday to Friday, with your primary base on site at The Pinnacle (Northampton).
Why NCHA?You’ll join a supportive organisation with a strong sense of purpose and a reputation as one of the UK's Best Workplaces. Here, you’ll be part of a team that genuinely cares about creating safe, welcoming spaces for residents and values colleagues who bring energy, integrity and compassion to their work.
Please note: We are not currently offering visa sponsorship.
Building and Housing Manager in Northampton employer: Nottingham Community Housing Association
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building and Housing Manager in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NCHA and The Pinnacle. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to building management and customer service. Think about your past experiences and how they relate to the role. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your practical skills! If you have any handy-person experience or examples of how you've tackled maintenance issues before, be sure to highlight those. We love candidates who can demonstrate their problem-solving abilities in real-life situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re the perfect fit for the Building and Housing Manager role at The Pinnacle.
We think you need these skills to ace Building and Housing Manager in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Building and Housing Manager role. Highlight your relevant experience in building management and customer service, and show us how you align with our values at NCHA.
Show Off Your Practical Skills: Since this role involves hands-on tasks, don’t shy away from mentioning any practical skills or maintenance experience you have. We want to see how you can contribute to keeping The Pinnacle running smoothly!
Communicate Clearly: Effective communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey information well. This will give us a taste of how you’ll interact with residents and contractors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Stuff
Make sure you brush up on building management basics and housing regulations. Familiarise yourself with CDM 2015 and Asbestos awareness, as these are crucial for the role. Showing that you have a solid understanding of these areas will impress your interviewers.
✨Showcase Your People Skills
As a Building and Housing Manager, you'll be interacting with residents regularly. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and build strong relationships, as this is key to creating a supportive environment.
✨Demonstrate Your Problem-Solving Mindset
Think of specific situations where you've identified issues early and resolved them effectively. Be ready to discuss how you approach challenges, especially in a hands-on role like this one. This will show that you're proactive and can take ownership of the building's safety and resident experience.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and NCHA's values. This not only shows your interest but also helps you determine if the organisation aligns with your own values and work style.