At a Glance
- Tasks: Lead a team providing emotional support and assistive technology monitoring.
- Company: NCHA, dedicated to making a positive difference in people's lives.
- Benefits: Competitive salary, supportive culture, and focus on colleague wellbeing.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a genuine impact on vulnerable customers every day.
- Qualifications: Experience in mental health or crisis support and strong leadership skills.
The predicted salary is between 35944 - 35944 £ per year.
Mental Health Helpline Team Leader Nottingham, Clifton £30,405 - £35,944 per annum At NCHA, were passionate about making a positive difference in peoples lives.
Our Customer Wellbeing Service provides emotional support and assistive technology monitoring 24 hours a day, 365 days a year, helping people remain safe, independent and connected.
Were looking for an experienced and compassionate Team Leader to join our dedicated Customer Wellbeing team and help deliver a high-quality service that supports some of our most vulnerable customers.
Role overview As a Customer Wellbeing Team Leader, youll lead and support a team of Customer Wellbeing Agents, ensuring the delivery of a responsive, customer-focused service.
You'll play a key role in developing colleagues, maintaining service standards and driving continuous improvement, while helping to create a positive and supportive working environment.
Key responsibilities As Customer Wellbeing Team Leader, you will: Lead, coach and support Customer Wellbeing Agents to deliver high-quality emotional wellbeing support and assistive technology monitoring services Use call recordings, performance data and coaching tools to develop individual and team performance Identify opportunities for service improvement and support the implementation of new processes and ways of working Provide direct support to customers where required, including contributing to assessments and support planning Ensure service delivery meets contractual, regulatory and organisational requirements Support colleagues' understanding of service objectives and performance targets Assist with rota planning, staffing levels, recruitment and retention activities Manage escalated customer and stakeholder enquiries professionally and effectively Build positive relationships with internal teams and external partners Promote an inclusive, supportive culture that reflects NCHA's CLEAR values Working pattern This role is based at our purpose-built office in Clifton and works 35 hours per week across four days.
Shifts are scheduled between 7am and 10pm, seven days a week, and full flexibility is required to meet the needs of the service.
Ideal candidate We're looking for someone with previous experience in a crisis support, mental health or similarly demanding customer-focused environment.
You'll be a confident and approachable leader who can motivate and develop others, communicate effectively and remain calm under pressure.
You'll also be comfortable using IT systems and analysing information to support decision-making and service performance.
The successful candidate will have: Experience of working within mental health, wellbeing, crisis support or a related service Experience of supervising, coaching or leading a team Strong communication and interpersonal skills Good IT skills and the ability to interpret performance information A proactive, solutions-focused approach A Mental Health First Aid qualification, or willingness to undertake training A full UK driving licence Why join us?
This is an opportunity to lead a team that makes a genuine difference to people's lives every day.
You'll join a supportive and passionate service where colleague wellbeing and development are a priority.
If you're ready to lead with compassion and help shape a service that genuinely changes lives, we'd love to hear from you.
NCHA strives to be a welcoming and inclusive employer.
We particularly welcome applications from people from ethnic minority communities, LGBTQ+ communities and women, who are currently under-represented within our workforce.
Please note that we are not currently able to offer visa sponsorship for this role TPBN1_UKTJ
Mental Health Helpline Team Leader in Mansfield employer: Nottingham Community Housing Association
Nottingham Community Housing Association is an excellent employer, offering a friendly and inclusive workplace culture that values strong people skills and organization. Located in Clifton, employees benefit from a supportive environment that encourages personal growth and development, making it a rewarding place to work for those looking to make a meaningful impact in their community.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Helpline Team Leader in Mansfield
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Nottingham Community Housing Association. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Nottingham Community Housing Association.
We think you need these skills to ace Mental Health Helpline Team Leader in Mansfield
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Nottingham Community Housing Association:Take some time to research Nottingham Community Housing Association and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Nottingham Community Housing Association
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Nottingham Community Housing Association's values and approach.
