At a Glance
- Tasks: Support community safety by managing reports of anti-social behaviour and assisting investigations.
- Company: Join NCHA, a friendly team dedicated to creating safer communities.
- Benefits: Competitive salary, flexible working, and opportunities for skill development.
- Other info: Inclusive workplace welcoming diverse applicants and offering training.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 34613 - 34613 £ per year.
Here at NCHA, we have an exciting opportunity to join our friendly and supportive Community Safety team as a Community Safety Assistant. Our team plays a vital role in helping our customers feel safe in their homes and communities by responding to reports of anti-social behaviour (ASB), investigating incidents, and taking appropriate action where tenancy breaches occur.
This is a varied and rewarding role where you will act as a key point of contact, supporting investigations and ensuring reports are assessed, prioritised, and progressed appropriately.
What you'll be doing
- Acting as the first point of contact for all ASB reports via phone, email, web and referrals
- Triaging and assessing incoming reports, deciding whether they meet the threshold for ASB case management
- Logging and managing cases within the React ASB system in line with policy and procedure
- Allocating cases to the most appropriate officer based on workload and case factors
- Communicating with customers, managing sensitive conversations, and explaining outcomes where cases do not meet criteria
- Carrying out initial risk assessments and identifying harm levels for complainants
- Supporting investigations by:
- Contacting complainants and providing updates
- Arranging appointments
- Uploading and managing evidence
- Making referrals to partner agencies
- Managing low-level ASB cases from start to closure, including applying appropriate actions or sanctions
- CCTV and evidence handling
- Managing requests for CCTV footage from internal and external stakeholders
- Interrogating systems to locate and download footage
- Sharing evidence securely with partners (e.g. police)
- Preparing witness statements and attending court where required
Working pattern
35 hours per week Monday to Friday (core daytime hours). Opportunity for split shifts to support team coverage across the day.
We're looking for someone who is:
- Experienced in a customer-facing role, ideally dealing with sensitive or complex situations
- Calm, professional, and confident when handling challenging conversations
- Able to analyse information, apply policies and make sound decisions
- Highly organised, with strong attention to detail
- Comfortable working with systems and maintaining accurate records
It would be great if you also have:
- Knowledge of anti-social behaviour, tenancy agreements or investigations
- Experience working with CCTV systems and evidence handling
- Experience working with partner agencies or in a housing, legal or enforcement setting (Don't worry if you don't meet all of these - training can be provided.)
Why join us?
You’ll be part of a team that genuinely makes a difference to people’s lives by helping create safer communities. You’ll also benefit from:
- A supportive and collaborative team environment
- Opportunities to develop your skills and experience
- Flexible working arrangements within the role
Please note: We are not currently offering visa sponsorship.
Our commitment to inclusion
As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.
Community Safety Assistant in Mansfield employer: Nottingham Community Housing Association
At NCHA, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where our Community Safety team plays a crucial role in enhancing the safety of our communities. With opportunities for professional development, flexible working arrangements, and a commitment to inclusion, we empower our employees to make a meaningful impact while enjoying a rewarding career in Nottingham.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Assistant in Mansfield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nottingham Community Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nottingham Community Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nottingham Community Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nottingham Community Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Safety Assistant in Mansfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nottingham Community Housing Association:Before hitting send, make sure to tailor your application specifically to Nottingham Community Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nottingham Community Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
