Mental Health Support Worker - Shepshed in Loughborough

Salary: £24,871 - £25,371 per annum

Location: Shepshed

Hours: 37

Closing Date: 23/03/2026 23:59

This is a permanent / temporary, full time / part time vacancy.

Be the difference that helps someone rebuild their independence. If you’re someone who brings compassion, positivity and a forward‑thinking outlook, you’ll feel right at home at Bridge Street. This is your opportunity to join a warm, supportive team at NCHA, making a real and lasting impact on people living with complex mental health needs.

Where you’ll be working:

Bridge Street is a short‑term supported housing service where adults can stay for up to 12 months while building the confidence and skills needed for independent living. We also provide up to 8 weeks of transitional support as people move into their own homes in the community. This is a place where every conversation, every intervention and every small step can help someone regain control of their wellbeing and future.

What You’ll Be Doing:

• Supporting individuals with complex mental health needs face‑to‑face
• Teaching and developing practical daily living skills
• Encouraging emotional stability, confidence and positive behaviours
• Creating, reviewing and following detailed risk assessments
• Working collaboratively with families, social workers and wider partners
• Offering tenancy‑related support, including property management and move‑on plans
• Promoting techniques that reduce drug and alcohol dependency
• Maintaining accurate, timely records and following procedures and legislation
• Using professional curiosity and creativity to motivate meaningful change

What You’ll Have:

You don’t need a long list of qualifications, what matters most is who you are and how you work with people. The ideal person will have:

• A compassionate approach and the ability to connect with others
• Confidence supporting people with mental health needs
• Strong communication skills and the ability to build positive relationships
• A proactive, organised way of working
• Resilience, creativity and a solutions‑focused mindset
• Comfortable mixing practical face‑to‑face support with digital record keeping
• An understanding of safeguarding and the needs of vulnerable adults

A driving licence and access to a vehicle is desirable due to the location.

Working hours:

This role involves shift work, not standard 9–5 hours. Rotas include:

• 8am–3pm
• 8am–4pm
• 10am–6pm
• 2pm–9:30pm

Why join us?

Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as such by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.

We Offer Excellent Benefits Including:

• 37-hour working week as standard
• Generous annual leave package with the ability to buy or sell leave
• A fabulous wellbeing package including a healthcare cash plan, counselling helpline, travel support, shopping discounts, and more
• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

A few helpful tips before you apply:

Please attach your CV when submitting your application. All communication will be sent to your registered email address. Review the full Role Profile (under the documents tab) and use the Person Specification to show how you’re a great fit.

Equal opportunities:

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates, including those from Black, Asian and minority ethnic communities, disabled candidates and members of the LGBT+ community. We also particularly welcome applications from men, who are currently under‑represented in our Care & Support teams. We are committed to creating an inclusive workplace where everyone feels they belong.

Ready to make a real difference? Click Apply Now above, we’re excited to hear from you.

Visa sponsorship:

Please note we are not offering visa sponsorship.

The Company:

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we deliver care and support to people all over the East Midlands.