At a Glance
- Tasks: Support customers in finding homes and manage property allocations with a friendly approach.
- Company: Join NCHA, a supportive team making a difference in the East Midlands.
- Benefits: Enjoy a collaborative environment, skill development, and various employee perks.
- Other info: Flexible working hours and a modern office space await you!
- Why this job: Make a real impact in people's lives while gaining valuable experience in housing services.
- Qualifications: Confident, organised, customer-focused, with strong IT skills and a willingness to learn.
The predicted salary is between 24000 - 28000 € per year.
Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You will play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.
About the Team
Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.
Key Responsibilities
- Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
- Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
- Act as the first point of contact for customers, providing clear, friendly, and professional advice
- Advertise void properties and support reducing re-let times
- Manage tenancy terminations efficiently and within required timescales
- Support property allocations and lettings processes
- Prepare sign-up packs and support digital sign-ups (using Adobe)
- Track and manage documentation, ensuring accurate, compliant record keeping
- Maintain data and produce reports to support team performance
- Work collaboratively with colleagues to meet KPIs and deliver excellent customer service
About You
We are looking for a confident, organised, and customer-focused individual who thrives in a busy environment. You will be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you will be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems including advertising properties on Rightmove and various Local Authority choice-based letting platforms. Above all, you will bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.
What We Offer
- A supportive and collaborative working environment
- A modern, open-plan office in Clifton
- Opportunities to develop skills and experience in housing and property services
- Access to a range of employee benefits (see our website for full details)
Working Hours
35 hours per week, Monday to Friday, 9:00am - 5:00pm (with 1-hour lunch). Hybrid working: minimum 3 days in the office. Interviews will be held on 8th June from our office in Clifton.
Lettings Admin Assistant in Derby employer: Nottingham Community Housing Association
NCHA is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to make a meaningful impact in the community. With a modern office in Clifton and a commitment to employee development, you will have access to various growth opportunities while working alongside a dedicated team focused on delivering excellent customer service. Join us to be part of a dynamic environment where your contributions truly matter in helping people find their homes across the East Midlands.
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Admin Assistant in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the lettings and housing sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NCHA and understanding their mission. Be ready to discuss how your skills align with their vision of 'More Homes, Great Services, and Better Lives'. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference in the community.
We think you need these skills to ace Lettings Admin Assistant in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Admin Assistant role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and IT skills.
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We love candidates who are eager to learn and make a difference, so don’t hold back on expressing your genuine interest in the role and our mission.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit into our team and the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Admin Assistant role. Familiarise yourself with the key responsibilities and how they contribute to NCHA's mission of providing homes. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to a positive customer experience.
✨Demonstrate Your Organisational Skills
The Lettings Team thrives in a fast-paced environment, so highlight your organisational abilities. Prepare to discuss how you manage multiple tasks and deadlines effectively. You might even want to bring a brief example of a time when you successfully juggled various responsibilities.
✨Be Ready to Discuss IT Proficiency
Strong IT skills are essential for this position, especially in Excel, Word, and Outlook. Brush up on these tools and be prepared to discuss your experience with them. If you have any familiarity with property advertising platforms like Rightmove, definitely mention that too!
