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- Tasks: Resolve customer complaints and ensure high-quality experiences.
- Company: Join Nottingham Community Housing Association, a supportive and inclusive employer.
- Benefits: Enjoy generous leave, wellbeing plans, and free training opportunities.
- Why this job: Make a real difference by advocating for customers and improving their experiences.
- Qualifications: Strong communication skills and experience in frontline customer roles required.
- Other info: Full-time role with a vibrant team culture and career growth potential.
The predicted salary is between 26950 - 30855 £ per year.
Salary: £26,950 - £30,855 per annum
Location: Clifton
Hours: 35
Closing Date: 01/04/2026 23:59
The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong, but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.
As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co‑ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, can remain impartial then you could be our next Customer Resolution Agent!
Skills:
- Excellent communication skills
- Good attention to detail and analytical skills
- Experience in frontline customer roles
- Experience with complaint investigations
- An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults
This is a full‑time position of 35 hours covering Monday to Friday between 8am and 5pm.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under‑represented within our workforce.
Benefits:
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Customer Resolution Agent in Clifton employer: Nottingham Community Housing Association
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Agent in Clifton
✨Tip Number 1
Get to know the company! Research NCHA and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Resolution Agent, you'll need to be calm and diplomatic. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining NCHA and ready to contribute to their mission of delivering high-quality outcomes for customers.
We think you need these skills to ace Customer Resolution Agent in Clifton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Resolution Agent. We want to see how you can bring your unique touch to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully resolved customer issues in the past!
Highlight Your Attention to Detail: As a Customer Resolution Agent, you'll need to be detail-oriented. Use your application to showcase instances where your analytical skills made a difference in resolving complaints or improving customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know the Company Inside Out
Before your interview, take some time to research Nottingham Community Housing Association (NCHA). Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Resolution Agent, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer complaints or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Understanding
Given the diverse backgrounds of customers NCHA serves, it's crucial to show that you can empathise with their situations. Think of instances where you've had to advocate for someone or understand their needs, and be ready to share these stories to highlight your ability to connect with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how NCHA measures success in customer resolution. This shows that you're not just interested in the job, but also in how you can contribute to their goals.