At a Glance
- Tasks: Plan and deliver community events, gather feedback, and build relationships with customers.
- Company: Join Nottingham Community Housing Association, a supportive team making a real difference.
- Benefits: Enjoy generous leave, free training, and a wellbeing plan.
- Other info: Flexible hours with opportunities for professional development and inclusivity.
- Why this job: Shape services and strengthen communities while ensuring customer voices are heard.
- Qualifications: Experience in customer-facing roles and strong interpersonal skills required.
The predicted salary is between 29539 - 34613 £ per year.
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 19 days at 23:59 BST.
The Vacancy
Do you enjoy working with people and making a real difference in local communities?
Are you confident building relationships, organising events and encouraging others to get involved?
If so, we'd love to hear from you.
We're looking for a Customer Engagement Specialist to help ensure our customers have a genuine voice in shaping the services we provide.
This is a varied, hands-on role where you'll spend time out in our communities, speaking with customers, organising events, and gathering valuable feedback that helps us improve what we do.
- What you'll be doing
- Planning and delivering community events, engagement activities, and consultations.
- Building relationships with customers and encouraging them to get involved in shaping our services.
- Gathering feedback through surveys, focus groups, workshops, and other engagement methods.
- Analysing customer insight and presenting findings to help inform decision-making.
- Working with colleagues across the organisation to increase participation and ensure a broad range of customer voices are heard.
- Using community data and local knowledge to identify trends and target engagement opportunities.
- Supporting campaigns and initiatives on key issues affecting our customers and communities.
We're looking for someone with experience in a customer-facing role who is organised, proactive, and comfortable communicating with people from a wide range of backgrounds.
You'll have strong interpersonal skills, an interest in community engagement, and the ability to collect and interpret customer feedback to help drive improvements.
A good understanding of social housing, customer involvement, and consultation methods is essential, along with knowledge of the Tenant Involvement and Empowerment Standard.
You'll also need strong IT, literacy, and numeracy skills, a full driving licence, and access to a vehicle.
Flexibility to attend occasional evening meetings is required.
Ideally, you'll hold a Chartered Institute of Housing Level 3 qualification (or equivalent), although we're also happy to hear from candidates who are willing to work towards this through continued professional development.
Why join us?
This is a fantastic opportunity to help shape services, strengthen communities, and ensure customers are at the heart of decision-making.
You'll join a supportive team that values collaboration, fresh ideas, and making a positive difference.
- Useful tips
- Please read the full Role Profile in the Documents section before applying and use the Role Profile to demonstrate how your skills and experience match the role requirements.
- All correspondence will be sent to your registered email address.
- You can also find out more about NCHA and the work we do in the attached Helping Our Customers document.
NCHA is committed to being an inclusive employer and welcomes applications from all backgrounds.
We particularly encourage applications from people from ethnic minority communities, LGBTQ+ communities, and women, who are currently underrepresented within our workforce.
The Company
We're Nottingham Community Housing Association, known to many as NCHA.
We've been around since 1973, and we're really proud of that.
We're more than just a housing association: we deliver care and support to people all over the East Midlands.
Read our story to find out more about us.
- Some Benefits
- Wellbeing
- plan
- NCHA
- pension
- Free DBS
- checks
- £250 referral bonus
- Generous annual
- leave
- Free healthcare
- cash plan
- Company social
- events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
- Documents
- Helping Our Customers
- Download
- Equality Diversity and Inclusion Strategy
- Download
- Customer Engagement Specialist - Community - Role Profile
- Download
- #J-18808-Ljbffr
Customer Engagement Coordinator - Communities in Clifton employer: Nottingham Community Housing Association
Nottingham Community Housing Association is an excellent employer, offering a friendly and inclusive workplace culture that values strong people skills and organization. Located in Clifton, employees benefit from a supportive environment that encourages personal growth and development, making it a rewarding place to work for those looking to make a meaningful impact in their community.
Contact Details:
Nottingham Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Coordinator - Communities in Clifton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nottingham Community Housing Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nottingham Community Housing Association and let us see your personality shine through!
We think you need these skills to ace Customer Engagement Coordinator - Communities in Clifton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nottingham Community Housing Association.
Get Familiar with Our Brand:Before applying, take some time to learn about Nottingham Community Housing Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nottingham Community Housing Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nottingham Community Housing Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nottingham Community Housing Association will surely appreciate.
