Applications Specialist in Clifton

Applications Support Specialist

Salary: £40,620 – £45,726 per annum. Location: Clifton. Hours: 35 per week. Closing date: 05/07/2026.

Join our Technology Services team and play a vital role in managing, supporting, and improving our suite of on‑premises and hosted applications. You’ll ensure systems are secure, integrated, and optimised, helping colleagues deliver essential frontline services. This role combines hands‑on support, technical leadership, and project delivery, giving you variety and real impact.

What You’ll Be Doing

• Support the day‑to‑day operation, configuration and optimisation of applications, databases and servers.
• Provide 3rd‑line support, resolving complex issues and ensuring systems run efficiently.
• Take ownership as the technical lead on new application implementations and system upgrades.
• Ensure applications are secure, integrated, and run on up‑to‑date platforms.
• Work closely with third‑party suppliers to develop systems, deliver fixes, and coordinate upgrades.
• Coordinate and support User Acceptance Testing (UAT), including developing test plans.
• Support system users and the wider Technology Services team on core applications.
• Log, manage and resolve incidents and service requests using IT service management / call logging tools.

What You’ll Bring

• Experience supporting business‑critical applications in a customer‑focused IT environment.
• Experience taking the lead and owning applications in your department.
• Strong skills in application support, troubleshooting and optimisation.
• Experience with data and understanding its impact on applications and business processes.
• Ability to analyse business needs and translate them into technical solutions and reporting outputs.
• Experience working with system integrations (SFTP, APIs) or willingness to develop in this area.
• Ability to balance project work with day‑to‑day support.
• Strong communication skills, with the ability to explain technical concepts to non‑technical users.

Desirable (but Not Essential)

• Experience with housing or finance systems (e.g., MRI Housing One, Open Accounts, MRI Repairs).

About You

You’ll succeed in this role if you enjoy solving technical problems, continuously improving systems, and taking ownership of your work. You can lead on solutions and decisions, build strong collaborative relationships with colleagues and external suppliers, and promote equality, diversity, and inclusion in line with our CLEAR values.

Benefits

• Flexible hybrid working – Monday to Friday, working from home and our head office in Clifton.
• Opportunity to work across a diverse and evolving technology landscape.
• A role where you can lead, influence and improve systems.
• Supportive and collaborative Technology Services team.
• Free DBS checks, pension plan, and holiday cash plan.
• Free training and development, cycle‑to‑work – discounted bus pass schemes.

Our Commitment to Inclusion

As an Equal Opportunities and Disability Confident Employer, we welcome applications from all suitably qualified candidates. We actively encourage applications from individuals from under‑represented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.

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