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- Tasks: Manage daily operations at The Pinnacle, ensuring safety and support for residents.
- Company: Join NCHA, a top-rated workplace dedicated to creating safe homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing practical skills.
- Qualifications: Customer service experience and practical maintenance skills are essential.
- Other info: Work in a dynamic role with a focus on community and safety.
The predicted salary is between 29593 - 34613 £ per year.
A hands-on role at the heart of The Pinnacle. At NCHA, we're proud to provide safe, well-managed homes where people feel supported and connected. As our Building & Housing Manager, you'll be the on-site lead at The Pinnacle, making sure the building runs smoothly, repairs are completed promptly, and residents receive clear, consistent support. This role is ideal for someone who is practical, people-focused and confident taking ownership of both building safety and customer experience.
The Role
- You’ll take responsibility for the day-to-day running of The Pinnacle, combining hands-on building care with excellent customer service.
- From logging repairs to carrying out small maintenance jobs and keeping communal areas clean and well-presented, you’ll be the building's eyes and ears being able to identify issues early and making sure they’re dealt with effectively.
- Your work will directly shape how safe, supported and informed residents feel in their home.
What You’ll Lead
- Daily repairs and maintenance, including logging issues and carrying out basic handy-person tasks.
- High-standard presentation of communal areas, including occasional cleaning.
- Regular walk-throughs and safety checks, with a strong focus on fire safety and hazard spotting.
- On-site coordination and monitoring of contractors, ensuring work is completed safely and to standard.
- Strong relationships with residents, offering reassurance, practical help and clear updates.
- Effective communication between residents, contractors and NCHA teams.
- Accurate record-keeping of repairs, compliance checks, resident interactions and contractor activity.
What You’ll Bring
- Experience in a customer-facing role, ideally within housing, building management or compliance.
- Practical skills and confidence handling minor maintenance tasks.
- Strong knowledge (or willingness to develop) in areas such as CDM 2015, Asbestos awareness, building regulations and housing standards.
- CIH Level 3 or willingness to work towards it.
- Excellent organisation, clear communication and the ability to remain calm and consistent.
- A proactive, problem-solving mindset and commitment to NCHA’s CLEAR values.
- Ability to work independently while contributing to wider team priorities.
- Competent IT skills and attention to detail in reporting.
- Full UK driving licence.
- Willingness to work occasional evenings or weekends when needed.
You’ll work 35 hours per week, Monday to Friday, with your primary base on site at The Pinnacle (Northampton).
Why NCHA?
You’ll join a supportive organisation with a strong sense of purpose and a reputation as one of the UK’s Best Workplaces. Here, you’ll be part of a team that genuinely cares about creating safe, welcoming spaces for residents and values colleagues who bring energy, integrity and compassion to their work.
Please note: We are not currently offering visa sponsorship.
Building and Housing Manager employer: Nottingham Community Housing Association
Contact Detail:
Nottingham Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building and Housing Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NCHA and The Pinnacle. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to building management and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show off your practical skills! If you have any handy-person experience or examples of how you've tackled maintenance issues before, be sure to mention them. This role is all about being hands-on, so let them know you can handle it!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for The Pinnacle!
We think you need these skills to ace Building and Housing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Building and Housing Manager role. Highlight your relevant experience in customer service and building management, and show us how your skills align with our values at NCHA.
Showcase Your Practical Skills: Since this role involves hands-on tasks, don’t shy away from mentioning any practical skills you have. Whether it’s minor maintenance or safety checks, let us know how you can contribute to keeping The Pinnacle running smoothly.
Communicate Clearly: Effective communication is key in this role. In your application, demonstrate your ability to convey information clearly and concisely. This will help us see how you can build strong relationships with residents and contractors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at NCHA. Don’t miss out!
How to prepare for a job interview at Nottingham Community Housing Association
✨Know Your Building Basics
Familiarise yourself with the key aspects of building management and maintenance. Brush up on your knowledge of fire safety regulations, basic repairs, and housing standards. This will show that you're not just interested in the role but also prepared to take ownership of the responsibilities.
✨Showcase Your People Skills
As a Building and Housing Manager, you'll be interacting with residents regularly. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate clearly and provide reassurance, as this is crucial for creating a supportive environment.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to tackle unexpected issues. Be ready to discuss how you approached these challenges and what solutions you implemented. This will illustrate your proactive mindset and commitment to maintaining a safe and well-managed building.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, the challenges they face at The Pinnacle, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.