At a Glance
- Tasks: Lead a compassionate team to support individuals experiencing homelessness and enhance their lives.
- Company: Join Nottingham Community Housing Association, a values-driven organisation making a real difference.
- Benefits: Full-time role with flexible hours, supportive culture, and opportunities for personal growth.
- Other info: Collaborative environment where your ideas are valued and career development is prioritised.
- Why this job: Make a meaningful impact in the community while developing your leadership skills.
- Qualifications: Experience in social care, strong leadership abilities, and understanding of diverse backgrounds.
Join Nottingham Community Housing Association (NCHA) as a Service Manager for our Homelessness Service, Nottingham and help shape services that change lives.
Are you passionate about supporting people experiencing homelessness?
NCHA are looking for a Service Manager for one of our Homelessness Services within our Care and Support Division who can lead with compassion, create a sense of belonging, and bring our CLEAR values to life every day.
The service is called Gedling Grove and is made up of 30 units across Nottingham City that offer short‑term (up to 6 months) temporary accommodation for people who need a safe place to stabilise, rebuild and move on.
Our customers often find themselves with us following some significant life challenges so our job is not just to house them but to support their mental health and get them back to a place they can grow from.
About The job
As Manager, you’ll head up a team of people who manage the day‑to‑day delivery and development of this service. You will:
- Ensure an excellent customer experience
- Develop a strong multi‑agency ‘hub’ working with Health visitors, social workers, probation service etc
- Managing a team of 10+, you will lead and support, including supervisions, development and performance management
- Respond to, investigate and escalate safeguarding concerns.
- Monitor KPIs and monthly performance data, addressing areas for improvement with Nottingham City Council.
- Keep up to date with legislation, local procedures and best practice.
- Represent the service at operational, strategic and multi‑agency meetings.
- Identify opportunities to enhance the service through charitable grants.
- Promote a positive, inclusive culture aligned to NCHA’s CLEAR values.
- The Hours
This is a permanent full-time job working 37 hours per week.
While you will predominantly work office hours Monday to Friday you should expect to be able to offer some flexibility to cover evenings, weekends, and bank holidays.
As the different sites are across Nottingham City you will need to be prepared to travel around during your day so access to your own transport would be ideal and give you the flexibility required.
What you’ll bring
You’ll thrive in this role if you have
- Substantial experience working in a social care or supported housing environment particularly with Mental Health needs and behaviours that can challenge.
- Comprehensive knowledge of homelessness‑related issues and the needs of our client group.
- Proven ability to work effectively at supervisory level and manage people’s performance and development.
- A solid understanding of the needs of people from diverse social, cultural and racial backgrounds.
- Experience supporting change within a team or service.
- Strong numeracy, literacy and IT skills.
- Interviews will be held on 1st December at Clifton Head Office, Nottingham
- Why work for NCHA
We're proud of the collaborative, values-led culture we've built at NCHA. This is a place where people are trusted, supported and encouraged to grow.
As a Service Manager in our Care and Support Division, you’ll be joining a team where your ideas matter, your development is invested in and the work you do has a direct impact on people’s lives
Service Manager employer: Nottingham Community Housing Association Ltd
NCHA is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for compassionate individuals to thrive as Support Workers. With comprehensive training provided, employees have the opportunity to grow their skills while making a meaningful impact in the lives of service users with learning disabilities. Located in Sutton-in-Ashfield, the organisation values teamwork and offers flexible shift patterns, ensuring a rewarding experience for those dedicated to providing high-quality care.
Contact Details:
Nottingham Community Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nottingham Community Housing Association Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nottingham Community Housing Association Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nottingham Community Housing Association Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nottingham Community Housing Association Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nottingham Community Housing Association Ltd:Before hitting send, make sure to tailor your application specifically to Nottingham Community Housing Association Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
