At a Glance
- Tasks: Help people find homes and support them through their housing journey.
- Company: Join NCHA, a supportive team making a real difference in the community.
- Benefits: Collaborative environment, skill development, and employee benefits.
- Other info: Flexible working with opportunities for growth in a dynamic setting.
- Why this job: Make a meaningful impact while gaining valuable experience in housing services.
- Qualifications: Confident, organised, customer-focused with strong IT skills.
Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You’ll play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.
About the Team
Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.
Key Responsibilities
- Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
- Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
- Act as the first point of contact for customers, providing clear, friendly, and professional advice
- Advertise void properties and support reducing re-let times
- Manage tenancy terminations efficiently and within required timescales
- Support property allocations and lettings processes
- Prepare sign-up packs and support digital sign-ups (using Adobe)
- Track and manage documentation, ensuring accurate, compliant record keeping
- Maintain data and produce reports to support team performance
- Work collaboratively with colleagues to meet KPIs and deliver excellent customer service
About You
We’re looking for a confident, organised, and customer-focused individual who thrives in a busy environment. You’ll be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you’ll be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems — including advertising properties on Rightmove and various Local Authority choice-based letting platforms. Above all, you’ll bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.
What We Offer
- A supportive and collaborative working environment
- A modern, open-plan office in Clifton
- Opportunities to develop skills and experience in housing and property services
- Access to a range of employee benefits
Working Hours
35 hours per week, Monday to Friday, 9:00am – 5:00pm (with 1-hour lunch). Hybrid working: minimum 3 days in the office.
Interviews will be held on 8th June from our office in Clifton.
Lettings Admin Assistant in Nottingham employer: Nottingham Community Housing Association Ltd
NCHA is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to make a meaningful impact in the housing sector. With a modern office located in Clifton, employees benefit from a flexible working environment, opportunities for professional development, and access to a range of employee benefits, all while contributing to the vital mission of helping individuals find their homes across the East Midlands.
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Admin Assistant in Nottingham
✨Tip Number 1
Get to know the company! Research NCHA and their values. When you understand their mission of 'More Homes, Great Services, and Better Lives', you can tailor your conversations during interviews to show how you fit into that vision.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a busy environment, just like the one at NCHA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team.
We think you need these skills to ace Lettings Admin Assistant in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Admin Assistant role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and IT skills.
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We want to see your eagerness to learn about our lettings processes and how you can contribute to making a difference in people's lives.
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your application. Remember, we appreciate a well-structured application that showcases your organisational skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for this position.
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Admin Assistant role. Familiarise yourself with the key responsibilities and how they contribute to NCHA's mission of providing homes. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to a positive customer experience.
✨Demonstrate Your IT Proficiency
Highlight your strong IT skills, especially in Excel, Word, and Outlook. If you have experience with property advertising platforms like Rightmove, mention it! Be prepared to discuss how you can quickly learn new systems, as this is crucial for managing documentation and tracking data effectively.
✨Embrace Adaptability
NCHA values individuals who can thrive in a fast-paced and evolving environment. Share examples of how you've successfully adapted to change in previous roles. This will show that you're not only flexible but also enthusiastic about learning and growing within the team.
