At a Glance
- Tasks: Support leaseholders with advice and guidance on home ownership matters.
- Company: Join a passionate team at NCHA dedicated to community improvement.
- Benefits: Generous leave, healthcare support, discounts, and ongoing development opportunities.
- Other info: Flexible working environment with a focus on inclusivity and support.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
At NCHA, we're passionate about making our communities a great place to live.
Our Home Ownership team plays an important role in supporting leaseholders and shared owners, ensuring they receive a high-quality service while helping NCHA meet its statutory and financial responsibilities.
We're looking for a Home Ownership Advisor to join our friendly and dedicated team.
Role overview
As a Home Ownership Advisor, you'll manage a portfolio of leasehold properties and be the main point of contact for leaseholders, providing advice, guidance and support on a range of leasehold matters.
You'll work closely with customers, solicitors, estate agents and internal teams to deliver an excellent customer experience and ensure compliance with relevant legislation and lease obligations.
This is a varied role that combines customer service, problem solving, financial administration and relationship management, giving you the opportunity to make a real difference to our leaseholders and shared owners.
Key responsibilities
As a Home Ownership Advisor, you will
- Manage a portfolio of leasehold properties and act as the main point of contact for leaseholders.
- Provide advice, guidance and support on lease agreements, permissions and home ownership matters.
- Manage shared ownership applications, assignments and resales, working closely with customers, estate agents and solicitors.
- Monitor service charge budgets and support the preparation of leaseholder accounts and related financial information.
- Investigate and resolve lease-related issues, including breaches of lease agreements, working collaboratively with internal teams and customers.
- Develop and maintain knowledge of leasehold legislation to ensure customers receive accurate advice and support.
- Working pattern
This is a permanent, full-time role working 35 hours per week.
The role operates on a partially agile basis, with a combination of home, office and site-based working as required.
Ideal candidate
We're looking for someone who is organised, customer-focused and passionate about delivering excellent services to customers.
You'll be confident communicating with a wide range of people, able to explain complex information clearly, and have the ability to resolve issues fairly and logically.
A keen eye for detail and a proactive approach to problem solving will help you succeed in this role.
The successful candidate will have
- Experience of working in a customer-focused environment.
- Knowledge of housing-related issues and an understanding of leasehold, freehold or shared ownership services.
- Strong numeracy, literacy and IT skills with excellent attention to detail.
- Experience of using Microsoft Office applications to record, analyse and monitor information.
- Excellent communication skills and the ability to explain complex information clearly and sensitively.
- The ability to solve problems fairly, logically and with a customer-focused approach.
- Experience of working collaboratively within a team environment.
- A commitment to continuous professional development and learning.
- A valid UK driving licence and access to a vehicle, unless a disability precludes this.
Why join us?
This is a fantastic opportunity to join a supportive team dedicated to delivering excellent services to leaseholders and shared owners across our communities.
You'll benefit from
- A standard 35-hour working week
- Generous annual leave, with the option to buy or sell leave
- A healthcare cash plan and wellbeing support services
- Access to discounts on travel, shopping and leisure activities
- Ongoing learning and development opportunities
- A positive and supportive working environment where colleagues are valued
If you're looking for a rewarding role where you can make a positive difference for our leaseholders and communities, we'd love to hear from you.
NCHA strives to be a welcoming and inclusive employer.
We particularly welcome applications from people from ethnic minority communities, LGBTQ+ communities and women, who are currently under-represented within our workforce.
Please note that we may close this vacancy early if we receive sufficient applications
Home Ownership Advisor in Nottingham employer: Nottingham Community Housing Association Ltd
NCHA is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for compassionate individuals to thrive as Support Workers. With comprehensive training provided, employees have the opportunity to grow their skills while making a meaningful impact in the lives of service users with learning disabilities. Located in Sutton-in-Ashfield, the organisation values teamwork and offers flexible shift patterns, ensuring a rewarding experience for those dedicated to providing high-quality care.
Contact Details:
Nottingham Community Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottingham Community Housing Association Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottingham Community Housing Association Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Ownership Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottingham Community Housing Association Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Nottingham Community Housing Association Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottingham Community Housing Association Ltd!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
