Compliance Officer in Nottingham

Here at NCHA, we have an exciting opportunity to join our friendly and supportive team as a Compliance Officer. Our team plays a vital role in ensuring our homes and services meet all regulatory and safety standards, helping to keep our customers safe and our organisation fully compliant. You will support the delivery of statutory compliance across key areas such as gas, electrical, fire, water, and asbestos safety. This is a varied and rewarding role where you will act as a key point of contact, ensuring compliance activities are effectively coordinated, recorded, and progressed.

What you’ll be doing:

• Act as a point of contact for compliance‑related queries from customers, colleagues, and contractors.
• Monitor and manage compliance programmes to ensure inspections, servicing, and remedial actions are completed on time.
• Maintain accurate records across compliance systems in line with policy and regulatory requirements.
• Schedule and coordinate inspections, servicing appointments, and follow‑up works.
• Triage compliance issues and escalate risks where necessary.
• Support audits and compliance checks, ensuring all documentation is accurate and up to date.
• Liaise with contractors and internal teams to ensure works are completed to the required standards.
• Communicate with customers to arrange access, provide updates, and explain the importance of safety works.
• Ensure all compliance activity is recorded appropriately to demonstrate statutory and regulatory adherence.

Data and compliance management:

• Maintain and update compliance databases and systems.
• Track key performance indicators and highlight any risks or overdue actions.
• Produce reports and support performance monitoring.
• Ensure documentation is audit‑ready and aligned with regulatory standards.

Working pattern:

• 35 hours per week Monday to Friday (core daytime hours).
• Opportunities for flexible working arrangements.

We’re looking for someone who is:

• Experienced in an administrative or customer‑facing role, ideally within a compliance, housing, or property setting.
• Highly organised, with strong attention to detail and the ability to manage multiple workstreams.
• Confident in working with systems and maintaining accurate records.
• Able to interpret information, apply policies, and make sound decisions.
• A strong communicator, able to engage professionally with customers, colleagues, and contractors.

It would be great if you also have:

• Knowledge of housing compliance areas (e.g. gas, electrical, asbestos, water hygiene).
• Experience working with compliance systems or databases.
• Experience coordinating contractors or scheduling works.
• Understanding of regulatory requirements within housing or property services.

Training can be provided if you do not meet all of these.

Why join us?

• You will be part of a team that directly contributes to keeping people safe in their homes.
• A supportive and collaborative team environment.
• Opportunities to develop your skills and knowledge within compliance.

Additional information:

• You will need to attach a CV to apply.
• All correspondence will be via your registered email address.
• Please refer to the role profile and person specification when completing your application.
• We are not currently offering visa sponsorship.

Our commitment to inclusion:

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.

Some Benefits:

• Wellbeing plan.
• NCHA pension.
• Free DBS checks.
• £250 referral bonus.
• Generous annual leave.
• Free healthcare cash plan.
• Company social events.
• Enhanced maternity, paternity and adoption leave and pay.
• Free training and development.
• Access to cycle to work and discounted bus pass schemes.